Pharmacy Assistant – Specialty – Express Scripts Canada, Mississauga, ON

What This Pharmacy Assistant Role Involves

The Pharmacy Assistant – Specialty works within the Express Scripts Canada Pharmacy team and handles incoming communications involving a range of pharmacy and patient-care needs. Requests can include prescription transfers, refills, payment solutions and shipment tracking, requiring the assistant to investigate the reason for each contact and take the appropriate action.

The position also involves communicating with pharmacy providers and prescribers, gathering information for patient medication profiles and escalating situations that require additional support. The work therefore combines pharmacy operations, patient communication, accurate information management and coordination with healthcare professionals.

Key Areas of Responsibility

The official posting identifies responsibilities across pharmacy communications, prescription-related requests, patient information and coordination with healthcare providers.

What to Highlight When Applying

Candidates may want to make previous pharmacy or closely related healthcare experience easy to identify. Express Scripts Canada is seeking two years of related experience, preferably in a pharmacy setting, and specifically lists proficiency with Kroll software. Experience handling prescription requests, patient information or communication with healthcare professionals may be particularly relevant.

Applicants can also highlight experience using Microsoft Word, Excel and Outlook, along with CRM systems where applicable. Examples demonstrating customer service, organization, time management, attention to detail and the ability to manage several priorities may help connect an applicant’s background with the responsibilities described in the posting. French-English bilingualism can also be identified where applicable, as it is listed as an asset.

Skills to Highlight When Applying

Based on the qualifications and responsibilities published for this position, the following skills may be particularly relevant when preparing an application.

Requirements, Compensation and Employee Programs

This is a full-time, on-site position within Pharmacy Operations at the Argentia Mississauga location. The published hourly range is $21.00 to $24.00. Express Scripts Canada notes that this is a general posting range and that an offer may vary based on relevant experience, qualifications, required skills and location. The employer seeks two years of related experience, preferably in a pharmacy setting, proficiency with Kroll, intermediate Microsoft Office skills and strong communication, organizational and customer-service abilities. CRM experience and English-French bilingualism are listed as preferred assets rather than requirements.

The posting lists benefits and a pension plan, career development and advancement opportunities, wellness programs and other employment programs. Employment offers are conditional upon successful reference checks and background verification. The posting also states that obtaining and maintaining an Enhanced Reliability Clearance from the Federal Government will be a condition of employment for the successful candidate.