Manager IT Support Services – Express Scripts Canada, Mississauga, ON

Express Scripts Canada, part of The Cigna Group, is hiring a Manager IT Support Services in Mississauga, Ontario. This hybrid full-time role supports IT operations, technical service delivery, team coordination, and end-user support within a healthcare technology environment.

ABOUT THE JOB

The Manager IT Support Services position focuses on overseeing IT support operations, managing service delivery activities, coordinating technical support teams, and helping maintain efficient technology systems across the organization. The successful candidate will work closely with internal departments, support teams, and leadership to improve service quality and operational performance.

KEY RESPONSIBILITIES

• Support daily IT service operations and technical support activities.
• Coordinate service requests, issue resolution, and end-user support processes.
• Monitor service performance and help maintain operational efficiency.
• Collaborate with internal teams, vendors, and leadership on technology initiatives.
• Support documentation, reporting, and process improvement activities.
• Assist with troubleshooting, escalation handling, and system support coordination.
• Ensure work is completed according to company procedures and IT standards.

WHY WORK HERE?

Working with Express Scripts Canada and The Cigna Group may include competitive compensation, hybrid work opportunities, professional development programs, collaborative teams, wellness resources, and employee support programs depending on eligibility.

HOW TO APPLY FOR THIS POSITION

Interested candidates can apply directly through the official The Cigna Group careers website using the button above.

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