Pharmacy Assistant Communications – Cigna, Mississauga, ON
Location: Mississauga, ON | Company: Cigna
Cigna is hiring a full-time Pharmacy Assistant Communications professional in Mississauga, Ontario, to support prescription processing and patient communications within Express Scripts Canada Pharmacy.
This on-site position combines pharmacy administration, prescription coordination and customer service. The successful candidate will work with pharmacists, pharmacy technicians, patients and internal teams while helping maintain accurate records, professional communication and an organized specialty pharmacy workflow.
Supporting Prescription and Patient Communications
The Pharmacy Assistant Communications role helps connect patients with the operational services required to process and manage prescriptions. Working within Express Scripts Canada Pharmacy, the employee supports activities related to prescription intake, documentation, patient profiles and ongoing communication with individuals receiving pharmacy services.
The position is particularly focused on administrative accuracy and service coordination. Candidates must be able to manage sensitive information carefully, follow established pharmacy procedures and communicate clearly with people who may require updates about prescription status, documentation or next steps.
Key Areas of Responsibility
The role includes prescription processing, customer communication and administrative support. Daily responsibilities may vary according to prescription volumes, patient enquiries and the needs of the pharmacy team.
Prescription Processing
Process prescription information through established pharmacy systems while reviewing patient details and supporting accurate order preparation.
Patient Communication
Contact patients when additional information is needed, provide non-clinical updates and direct medical questions to the appropriate pharmacy professional.
Data Entry
Enter and update patient, prescription and service information accurately within internal systems and electronic pharmacy records.
Documentation Management
Prepare, review and organize supporting documents while helping ensure that required records are complete and accessible to authorized team members.
Team Coordination
Work alongside pharmacists, registered technicians and other pharmacy assistants to support efficient prescription processing and customer service.
Administrative Support
Complete routine pharmacy administration, filing and communication tasks that contribute to consistent and organized daily operations.
Qualifications and Pharmacy Background
The official posting identifies a Pharmacy Assistant diploma or equivalent experience as relevant preparation for this position. Previous retail pharmacy experience and knowledge of common pharmacy processes, medical supplies, equipment and claims procedures may help candidates adjust effectively to the role.
Applicants should have strong written and verbal communication abilities, basic computer proficiency and experience using common office applications. French-language ability is considered an asset, while a patient-focused approach and the ability to work independently are important for managing day-to-day responsibilities.
Skills That May Help Candidates Succeed
This role requires accuracy, discretion and consistent communication. Candidates who can manage detailed information while maintaining a respectful and service-focused approach may be particularly well suited to the position.
Prescription information, patient records and supporting documentation must be reviewed carefully to reduce errors and maintain reliable pharmacy records.
A clear and professional approach helps patients understand administrative updates while ensuring that clinical questions are referred appropriately.
Understanding pharmacy terminology, prescription workflows and related healthcare processes supports effective communication with licensed professionals.
Comfort using Microsoft Office applications, electronic records and pharmacy systems is useful for completing data entry and administrative duties.
The ability to manage assigned tasks with limited supervision while remaining available to collaborate with the wider pharmacy team is important.
On-Site Schedule and Compensation
This position is based in Mississauga and follows an on-site work arrangement. The official posting indicates that the employee will work approximately two to three days per week, with scheduling determined according to operational needs and pharmacy coverage requirements.
The posting lists an hourly pay range of approximately $21 to $24. Final compensation may depend on the successful candidate’s qualifications, experience and the employer’s compensation practices. The posting also mentions benefits, a pension plan, career development resources and flexible workplace programs, subject to eligibility and applicable employment terms.
How to Apply
Candidates should review the complete vacancy on The Cigna Group’s official careers website before submitting an application. The official page contains the most current details about pharmacy responsibilities, qualifications, work arrangements and pre-employment requirements.
Applicants can begin the online application through the button below. A current résumé should highlight pharmacy education or experience, prescription-processing knowledge, customer communication skills and familiarity with pharmacy or healthcare systems.