Customer Experience Associate – First Nation, Inuit and Métis Opportunities – TD Bank, Barrie, ON
Location: Toronto, ON | Company: TD Bank
TD Bank is inviting applicants who identify as First Nation, including Status and Non-Status First Nations, Inuit or Métis to express interest in future Customer Experience Associate opportunities across Barrie and several surrounding Ontario communities.
This on-site branch banking position focuses on assisting customers with everyday financial transactions, understanding their needs and connecting them with appropriate TD products, services or internal specialists. The posting is listed as a part-time opportunity within TD’s Personal and Commercial Banking line of business.
About These Future Customer Experience Opportunities
Customer Experience Associates work at the front line of TD Canada Trust branches. They are often among the first employees customers speak with when visiting a branch and play an important role in making routine banking interactions accurate, efficient and welcoming.
This posting may be used to identify candidates for future opportunities in Barrie, Coldwater, Innisfil, Gravenhurst, Huntsville and other listed Ontario locations. Applicants should understand that expressing interest does not necessarily mean that an immediate vacancy is available at every location.
Key Areas of Responsibility
The role combines transaction processing, customer support and branch teamwork. Customer Experience Associates must follow banking procedures carefully while listening to customers and helping them understand the services or next steps that may suit their needs.
Financial Transactions
Process deposits, withdrawals, bill payments and other routine transactions accurately while following established procedures, financial regulations and TD’s conduct standards.
Customer Needs
Ask appropriate questions, understand the purpose of each visit and provide information about banking solutions that may address the customer’s circumstances.
Issue Resolution
Respond to routine questions and concerns using approved procedures while escalating unusual, complex or non-standard matters to the appropriate colleague.
Product Referrals
Recognize when a customer may benefit from speaking with another TD specialist and provide a clear referral to the appropriate team member or internal partner.
Branch Operations
Complete assigned processes on time, maintain accurate records and contribute to branch goals without compromising customer service, privacy or operational controls.
Team Support
Communicate the status of routine activities, work respectfully with colleagues and contribute ideas that may improve service quality or operational efficiency.
Education and Experience Requirements
TD lists a high school diploma and/or at least one year of relevant experience for this Customer Experience Associate opportunity. An undergraduate degree or an equivalent educational background is considered an asset rather than a mandatory requirement.
Relevant experience may include customer service, retail, administration, financial services or another position involving direct interaction with the public. Candidates should be comfortable working in a busy environment where accuracy, confidentiality and the ability to adjust to changing priorities are important.
Skills That May Help Candidates Succeed
Successful Customer Experience Associates must balance friendly service with careful attention to banking procedures. The role may suit candidates who communicate clearly, stay organized and feel comfortable helping different customers throughout the working day.
The ability to speak and write clearly, listen carefully and explain banking processes in a calm, courteous and understandable way.
Strong attention to transaction information, customer instructions and established procedures when handling financial and administrative tasks.
The ability to plan daily activities, manage several responsibilities and continue working effectively when priorities or customer volumes change.
Practical knowledge of Microsoft Word, Excel, Outlook, internet tools and other systems used to support branch operations and customer service.
A willingness to take responsibility for routine tasks, support coworkers and identify appropriate ways to improve the customer or branch experience.
Compensation and Workplace Information
TD lists an hourly base-pay range of $22.00 to $27.21 CAD. The actual rate offered may depend on the candidate’s skills, previous experience, job-related knowledge, location and the bank’s business requirements. The posting is classified as part time and on site, although it also lists 37.5 hours under its general position information.
Published Total Rewards information references potential variable compensation, health and well-being benefits, savings and retirement programs, paid time off, banking discounts, development resources and recognition programs. Access to individual plans may depend on employment status, eligibility and the terms associated with a particular position.
How to Apply
This particular posting is intended for applicants who identify as First Nation, including Status and Non-Status First Nations, Inuit or Métis and who are interested in future Customer Experience Associate opportunities. Candidates should apply through TD Bank’s official careers website and select the locations that match their availability or employment interests.
The official application deadline is October 31, 2026. TD states that candidates selected for further consideration may be contacted about an interview and that accessibility accommodations can be requested during the recruitment process. Joblyz does not collect applications or make hiring decisions.