Bilingual Provider Relations Representative – Cigna, Mississauga, ON
Location: Mississauga, ON | Company: Cigna
Cigna is hiring a Bilingual Provider Relations Representative in Mississauga, Ontario, to support healthcare provider relationships and network administration within Express Scripts Canada.
This full-time hybrid position involves communicating in both English and French with healthcare providers, reviewing provider information, maintaining accurate records and helping resolve enquiries connected to the pharmacy benefit network. The role may suit candidates with administrative or customer-service experience who are comfortable managing detailed information in a regulated healthcare environment.
About the Provider Relations Role
The Provider Relations Representative supports the day-to-day administration of Express Scripts Canada’s provider network. The position helps maintain productive relationships with pharmacies and other healthcare partners by responding to enquiries, reviewing documentation and ensuring that provider records remain complete and accurate.
Because the role works with information connected to healthcare services and pharmacy benefits, candidates must follow established procedures carefully. The representative also serves as a point of contact between providers and internal departments, helping requests reach the correct team and supporting consistent service across the network.
Key Areas of Responsibility
The position combines bilingual customer service, administrative coordination and provider database management. Daily priorities may vary according to incoming requests, network updates and operational requirements.
Provider Support
Respond to telephone and written enquiries from healthcare providers, explain non-clinical processes and direct more complex matters to the appropriate internal resource.
Network Administration
Assist with administrative activities connected to the provider network, including enrolment information, account updates and routine service requests.
Record Maintenance
Review provider records, process requested changes and help ensure that information stored in internal systems remains complete, current and consistent.
Issue Resolution
Investigate provider concerns, collect relevant details and coordinate with internal departments to support an accurate and timely response.
Quality Control
Check documentation and data for accuracy while following established quality standards, privacy expectations and healthcare administration procedures.
Team Collaboration
Work with colleagues across provider relations and other business areas to complete requests, share updates and support consistent network service.
Experience and Language Requirements
Cigna is looking for candidates with post-secondary education or equivalent professional experience. Previous work in an office, administrative, customer-service or healthcare-related environment may help applicants understand the documentation and communication demands of the position.
Professional fluency in both French and English is required because the representative communicates with providers in both official languages. Candidates should also be comfortable using Microsoft Office applications and working with electronic records, databases and other business systems used to manage provider information.
Skills That May Help Candidates Succeed
The role requires candidates to communicate clearly while maintaining accuracy across a large volume of administrative information. A professional approach is particularly important when responding to healthcare providers and handling requests that may involve several internal teams.
Strong written and spoken French and English skills are needed to answer provider questions and communicate information accurately in either language.
Provider records, network changes and supporting documents must be reviewed carefully to prevent errors and maintain reliable information.
A patient and professional communication style helps representatives manage enquiries, clarify procedures and maintain positive provider relationships.
The ability to prioritize incoming requests, documentation and follow-up work supports timely service and accurate completion of administrative duties.
Candidates should be able to assess provider concerns, identify missing information and involve the correct internal department when additional support is required.
Hybrid Workplace and Compensation
This opportunity is based in Mississauga and follows a hybrid work arrangement. Employees may divide their time between remote work and the employer’s workplace according to operational needs, team expectations and current company policies.
The official posting lists an annual salary range of approximately $45,000 to $50,000. Final compensation may depend on the successful candidate’s qualifications, experience and the employer’s compensation practices. The posting also references benefits and a pension plan, although eligibility and coverage are determined by the employer’s applicable employment terms.
How to Apply
Candidates should review the full vacancy on The Cigna Group’s official careers website before applying. The employer’s posting contains the latest details regarding responsibilities, language requirements, working arrangements and pre-employment conditions.
Applicants can access the online application through the button below. A current résumé should highlight bilingual French and English proficiency, relevant administrative or customer-service experience, computer skills and any previous exposure to healthcare or provider relations.