Account Manager – 18-Month Contract – Cigna, Mississauga, ON
Location: Mississauga, ON | Company: Cigna
Cigna is hiring an Account Manager for an 18-month contract in Mississauga, Ontario, to support client relationships and account services within Express Scripts Canada.
This hybrid position focuses on maintaining productive partnerships with assigned clients, coordinating service activities and helping resolve account-related concerns. The role may suit professionals with experience in client management, healthcare benefits, pharmacy services or another business-to-business service environment.
Supporting Client Accounts at Express Scripts Canada
The Account Manager acts as an important connection between Express Scripts Canada and its clients. The position involves understanding each client’s business priorities, coordinating internal resources and helping ensure that contracted services are delivered consistently. Clear communication is essential because the role works with both external contacts and internal operational teams.
Account management in a healthcare benefits environment requires careful attention to service commitments, reporting and client expectations. The successful candidate will help maintain long-term working relationships by responding to questions, identifying concerns and ensuring that relevant information reaches the appropriate departments.
Key Areas of Responsibility
The role combines relationship management, service coordination and business administration. Responsibilities may change throughout the contract depending on client priorities, operational requirements and ongoing account initiatives.
Client Relationship Management
Develop professional relationships with assigned clients, understand their priorities and maintain regular communication regarding service needs and account activity.
Account Coordination
Work with internal departments to coordinate client requests, clarify responsibilities and support the delivery of agreed services and solutions.
Issue Resolution
Investigate client concerns, gather relevant information and help organize timely responses while keeping stakeholders informed of progress.
Performance Monitoring
Review service results and account information to identify trends, potential concerns and areas where additional follow-up may be required.
Meetings and Presentations
Prepare for client discussions, communicate account updates and present relevant service information in a clear and professional manner.
Contract Support
Assist with account documentation, service requirements and administrative activities connected to client agreements and operational commitments.
Experience and Professional Background
Cigna is seeking candidates with post-secondary education or equivalent professional experience. Previous work in business-to-business client services, account management or a comparable relationship-focused position is relevant to the responsibilities of this contract.
Experience in healthcare, employee benefits, pharmacy benefit management or another regulated service industry may help candidates understand the operational context. Applicants should also be comfortable handling multiple priorities, communicating with senior stakeholders and working with confidential business information.
Skills That May Help Candidates Succeed
Successful account managers combine commercial awareness with strong interpersonal and organizational skills. The ability to understand client expectations while coordinating with several internal groups is particularly important in this position.
A professional and dependable approach helps strengthen trust with clients and encourages productive communication throughout the contract period.
The role requires candidates to assess service concerns, gather information and coordinate practical responses with the appropriate departments.
Clear written and verbal communication is useful when preparing updates, leading discussions and explaining account information to different audiences.
Managing several client requests, deadlines and follow-up actions requires careful planning and consistent documentation.
Confidence preparing and delivering professional presentations can help communicate service results, recommendations and account priorities.
Hybrid Work and Contract Details
This opportunity is based in Mississauga and follows a hybrid work arrangement. The position may involve a combination of remote work and attendance at the employer’s workplace, depending on business requirements, client meetings and team activities.
The official posting identifies the role as an 18-month contract and lists an annual pay range of approximately $60,300 to $91,500. Actual compensation may depend on the successful candidate’s qualifications, experience and the employer’s compensation practices. Any benefits or additional employment conditions remain subject to eligibility and the terms established by Cigna.
How to Apply
Candidates should review the complete posting on The Cigna Group’s official careers website before submitting an application. The employer’s page contains the most current information regarding responsibilities, qualifications, workplace arrangements and candidate privacy requirements.
Applicants can begin the online application through the button below. An updated résumé should clearly describe relevant account management experience, client relationship responsibilities, business communication skills and any background in healthcare or benefits services.