Pharmacy Assistant – Specialty – Cigna, Mississauga, ON
Location: Mississauga, ON | Company: Cigna
Cigna is hiring a full-time Pharmacy Assistant – Specialty in Mississauga, Ontario, to support prescription processing, patient service and the daily operations of Express Scripts Canada Pharmacy.
This on-site position is suited to candidates who have previous experience in a retail or specialty pharmacy environment and are comfortable working with prescription information, healthcare documentation, inventory and customer enquiries. The role involves regular communication with pharmacists, patients, healthcare providers and internal pharmacy colleagues.
Supporting Specialty Pharmacy Operations
The Pharmacy Assistant helps ensure that prescription orders and related patient information move accurately through the pharmacy workflow. Working under the supervision of licensed pharmacy professionals, the successful candidate will assist with administrative, operational and customer-service tasks while respecting established procedures and healthcare privacy requirements.
Specialty pharmacy services often support patients with complex or ongoing treatment needs. This makes careful documentation, clear communication and accurate data entry especially important. The assistant contributes to an organized service experience by helping the pharmacy team manage prescriptions, enquiries, inventory and outbound orders efficiently.
Key Areas of Responsibility
The position combines pharmacy administration, patient support and hands-on operational duties. Responsibilities may vary throughout the day depending on prescription volumes, incoming requests and the needs of the pharmacy team.
Prescription Processing
Enter prescription and patient information accurately, prepare documentation and support pharmacists as orders move through the established dispensing process.
Patient Communication
Respond professionally to patient enquiries, provide appropriate updates and direct clinical questions to a pharmacist or another qualified team member.
Healthcare Coordination
Communicate with healthcare providers, pharmacy partners and internal departments when information, clarification or follow-up is required.
Inventory Support
Assist with medication inventory, stock organization, product receiving and routine checks that support an orderly and dependable pharmacy operation.
Order Preparation
Help prepare completed prescription orders for shipment or collection while confirming that documentation and packaging requirements have been followed.
Records and Administration
Maintain organized electronic and physical records, complete filing tasks and help ensure that pharmacy information is documented consistently.
Qualifications and Pharmacy Experience
Cigna is seeking candidates with approximately two years of experience in a retail pharmacy or a comparable pharmacy setting. Familiarity with common pharmacy workflows, prescription terminology and patient service can help a new employee become comfortable with the position more quickly.
Candidates should be able to use office and pharmacy-related computer systems, process information carefully and communicate effectively by telephone and in writing. A high school diploma is expected, and the ability to communicate in French is considered an asset for supporting patients and partners in a bilingual Canadian healthcare environment.
Skills That May Help Candidates Succeed
This role requires a balance of accuracy, service awareness and teamwork. Candidates who remain organized while managing several requests are likely to be well suited to the pace and responsibilities of a specialty pharmacy operation.
Prescription records, patient profiles and shipment information must be entered and reviewed carefully to reduce avoidable errors.
A calm and respectful approach helps patients understand non-clinical updates while ensuring that medical questions reach the appropriate professional.
Previous exposure to pharmacy terminology, prescription processing and dispensing workflows supports effective collaboration with pharmacists and assistants.
The ability to prioritize prescriptions, telephone calls, documentation and inventory tasks helps the pharmacy maintain consistent service levels.
Comfort with pharmacy software, Microsoft Office applications, email and electronic records is useful for completing the administrative parts of the role.
Work Environment and Compensation
This is a full-time, on-site position within Express Scripts Canada Pharmacy in Mississauga. The work involves regular use of computers and pharmacy systems, communication with patients and healthcare partners, and collaboration with pharmacists and other operational employees. Candidates should be prepared to work independently when completing assigned duties while remaining available to support the wider team.
The official posting lists an hourly pay range of approximately $21 to $24. Actual compensation may depend on the candidate’s experience, qualifications and the employer’s compensation practices. The posting also references a broader employment package that may include benefits and a pension plan, subject to eligibility and the conditions established by the employer.
How to Apply
Candidates should review the complete vacancy on The Cigna Group’s official careers website before submitting an application. The official page contains the employer’s current requirements, employment conditions and candidate privacy information.
Applications can be started through the Apply Now button below. Applicants should prepare an updated résumé and ensure that their employment history, pharmacy experience and contact details are accurate before proceeding through the online form.