OMNI Customer Fulfillment Associate – Walmart, Burnaby, BC
Location: Burnaby, BC | Company: Walmart Store
Walmart Canada is hiring a permanent OMNI Customer Fulfillment Associate for its store at 4545 Central Boulevard in Burnaby, British Columbia. This retail position focuses on selecting, packing and preparing online customer orders accurately and on schedule.
The opportunity may suit candidates who are organized, physically active and comfortable working across different temperature-controlled areas. OMNI associates help create a reliable online shopping experience by selecting quality merchandise, checking order details and preparing purchases for customer pickup or delivery.
About This Online Order Fulfillment Role
The OMNI Customer Fulfillment Associate supports Walmart’s online grocery and merchandise services. Employees move through different store departments to collect ordered products, verify quantities and prepare each purchase according to the information provided through the fulfillment system.
Accuracy is essential because customers depend on the associate to select the correct products and suitable alternatives. The role also requires careful handling of fresh, refrigerated and frozen items so product quality is protected throughout the picking and packing process.
Key Areas of Responsibility
Daily responsibilities combine order picking, quality inspection, packing, documentation and customer support. Associates must work efficiently while following Walmart’s food hygiene, equipment and workplace safety procedures.
Pick Customer Orders
Collect merchandise from ambient, refrigerated and frozen areas while following the order list carefully and working toward scheduled completion times.
Verify Order Details
Confirm product selections, quantities and product codes before packing orders to help reduce mistakes and missing items.
Inspect Product Quality
Select fresh and suitable merchandise while removing damaged, expired or otherwise unacceptable products from customer orders.
Pack Orders Efficiently
Arrange products carefully inside totes to use available space effectively while protecting fragile and temperature-sensitive items.
Complete Order Documentation
Prepare pick slips, shipping labels and other required records accurately so completed orders can be identified and processed correctly.
Support Customers and Coworkers
Provide assistance when customers have questions and work with other associates to resolve fulfillment or order-related issues.
Food Safety and Order Quality Standards
Associates must follow food hygiene requirements when handling grocery products and working in temperature-controlled sections. Totes should be clean before use, spills must be addressed promptly and products must remain protected throughout order preparation.
The role may also involve operating approved equipment and completing required safety checks. Consistent cleaning, accurate labelling and careful product handling help protect customers and maintain Walmart’s fulfillment standards.
Skills That May Help Candidates Succeed
This position requires speed, accuracy and practical organization. The following abilities may help candidates complete online orders efficiently while maintaining product quality and positive customer service.
Careful review of product codes, quantities, labels and order instructions helps prevent substitutions, omissions and packing mistakes.
Organizing picking routes and maintaining a steady pace can help associates prepare orders within required collection or delivery windows.
Recognizing fresh, undamaged and suitable merchandise is important when selecting products on behalf of online customers.
The position involves extended standing, walking, bending and lifting items weighing up to 20 pounds and occasionally up to 50 pounds.
Clear communication with other fulfillment and sales floor associates helps resolve order issues and maintain efficient store operations.
Schedule, Location and Starting Pay
Applicants should be open to working different shifts based on business requirements, including mornings, afternoons, evenings, nights, weekends and holidays. The workload may be physically demanding during periods of high online order volume.
This permanent position is located at 4545 Central Boulevard in Burnaby. Walmart states that the minimum hourly rate starts at $18.40 and that disability-related accommodation will be provided to applicants and associates as required by law.
How to Apply
Candidates can apply through Walmart Canada’s official careers website. Applicants may wish to highlight experience involving online order fulfillment, grocery picking, retail stocking, inventory handling, customer service or other work requiring accuracy and physical activity.
Current Walmart associates should access Workday and use the internal Find Jobs report. External candidates can use the button below to review the complete employer posting and submit an application directly to Walmart.