OMNI Customer Fulfillment Associate – Walmart, Richmond, BC
Location: Richmond, BC | Company: Walmart Store
Walmart Canada is hiring a permanent OMNI Customer Fulfillment Associate for its store at 9251 Alderbridge Way in Richmond, British Columbia. This retail position focuses on picking, packing and preparing online customer orders with accuracy, care and attention to product quality.
The opportunity may suit candidates who are organized, comfortable with physically active work and able to move between ambient, refrigerated and frozen sections. OMNI associates help customers receive reliable online orders by selecting suitable products, checking order details and preparing purchases for pickup or delivery.
Supporting Walmart’s Online Order Service
The OMNI Customer Fulfillment Associate completes online orders by collecting products from different departments throughout the store. Every item must be compared with the order information so the correct merchandise, quantity and product code are selected.
The position also involves inspecting product condition, packing totes efficiently and completing the required documentation. Associates must maintain a steady pace without sacrificing accuracy, food hygiene or customer service.
Key Areas of Responsibility
Daily responsibilities combine order selection, quality control, packing, labelling and customer assistance. Associates help ensure online purchases are completed correctly and prepared within the required timeframe.
Pick Online Orders
Collect merchandise from ambient, refrigerated and frozen areas while following customer order instructions carefully.
Confirm Product Accuracy
Check product selections, quantities and item codes before packing to help prevent missing or incorrect merchandise.
Inspect Product Quality
Select fresh and suitable products while removing damaged, expired or otherwise unacceptable merchandise from customer orders.
Pack Totes Carefully
Organize merchandise inside totes to use space efficiently while protecting fragile and temperature-sensitive products.
Prepare Order Documentation
Complete pick slips, shipping labels and other required records accurately so finished orders can be identified and processed.
Assist Customers and Associates
Provide helpful service, respond to questions and work with other store associates to resolve fulfillment issues when necessary.
Order Quality and Food Hygiene
Associates must follow food hygiene standards when handling grocery merchandise and working across different temperature zones. Totes should be clean before products are placed inside, and spills must be cleaned promptly according to store procedures.
The role may also involve using approved equipment and completing the required safety checks. Careful handling, accurate labelling and a clean workspace help protect product quality throughout the fulfillment process.
Skills That May Help Candidates Succeed
This role requires accuracy, organization and the ability to maintain productivity during busy online order periods. The following skills may help candidates perform effectively in Walmart’s OMNI department.
Carefully reviewing products, quantities, labels and order instructions helps reduce picking and packing errors.
Organizing tasks and maintaining a consistent pace can help ensure orders are completed within scheduled pickup or delivery windows.
Recognizing fresh, undamaged and suitable merchandise is important when choosing products on behalf of customers.
The position involves standing, walking, bending and lifting items weighing up to 20 pounds and occasionally up to 50 pounds.
Clear communication with fulfillment and sales floor associates helps resolve order concerns and maintain efficient operations.
Schedule, Location and Starting Pay
Applicants should be open to varied scheduling based on store needs, including mornings, afternoons, evenings, nights, weekends and holidays. High order volumes may require associates to balance several fulfillment tasks while remaining focused and accurate.
This permanent position is located at 9251 Alderbridge Way in Richmond. Walmart states that the minimum hourly rate starts at $18.40 and that disability-related accommodation will be provided to applicants and associates as required by law.
How to Apply
Candidates can apply through Walmart Canada’s official careers website. Applicants may wish to highlight experience involving online order fulfillment, grocery picking, retail stocking, inventory handling, customer service or other work requiring accuracy and physical activity.
Current Walmart associates should access Workday and use the internal Find Jobs report. External candidates can use the button below to review the complete employer posting and submit an application directly to Walmart.