Customer Service Manager at Walmart in Oakville, ON
Location: Brampton, ON | Company: Walmart Store
Walmart Canada is hiring a Customer Service Manager in Oakville, Ontario, to lead front-end operations, support associates, and help deliver a positive experience for customers throughout the store.
This permanent hourly position is suited to candidates with strong communication, leadership, and problem-solving skills who are comfortable working in a fast-paced retail environment and supporting a variety of operational responsibilities.
About the Customer Service Manager Position
As a Customer Service Manager at Walmart Canada, you will help coordinate front-end activities, maintain appropriate associate coverage, and ensure customers receive efficient and professional service.
You will also support company procedures, transaction accuracy, safety requirements, cash controls, loss-prevention processes, and the training and development of front-end associates.
Key Areas of Responsibility
The Customer Service Manager supports several important areas of the store’s front-end operations while helping associates follow Walmart procedures and service standards.
Customer and Associate Support
Respond to customer and associate concerns professionally, provide guidance, and help resolve issues while maintaining a positive front-end experience.
Front-End Operations
Monitor front-end coverage, coordinate associate breaks, support outlying registers, and help maintain an efficient flow of customers.
Training and Development
Train associates on store systems, scanning accuracy, productivity expectations, safety procedures, discount programs, and company initiatives.
Transaction Oversight
Oversee purchases, returns, and exchanges, provide approvals when required, correct transaction errors, and verify compliance with company guidelines.
Cash and Register Controls
Prepare registers for opening and closing, provide change to cashiers, maintain appropriate cash levels, and complete accuracy audits.
Safety and Loss Prevention
Support safe work practices, emergency procedures, EAS processes, theft-prevention measures, clean work areas, and proper register security.
Schedule and Physical Requirements
Candidates should be available to work a variety of shifts, including evenings, weekends, and holidays, depending on the operational needs of the store.
The role may involve standing for extended periods, bending, performing repetitive tasks, and lifting inventory, equipment, or supplies weighing up to 20 pounds and occasionally up to 50 pounds.
Skills That May Help Candidates Succeed
Walmart highlights several personal qualities and practical skills that may help candidates perform effectively in this customer-facing leadership position.
Clearly communicate instructions, procedures, and service expectations to associates while responding professionally to customers.
Guide front-end associates, coordinate daily activities, and help the team maintain operational and customer-service standards.
Evaluate customer concerns, register issues, transaction errors, and operational challenges to identify appropriate solutions.
Adapt to changing store priorities, varied shift schedules, busy customer periods, and unexpected front-end requirements.
Monitor cash controls, transaction accuracy, safety procedures, EAS records, and company processes consistently.
Pay and Employment Details
The minimum hourly rate for this Customer Service Manager position starts at $18.55 CAD. Actual compensation may depend on applicable company policies and employment conditions.
This is a regular, permanent hourly position located at 1455 Rebecca Street in Oakville, Ontario. Walmart provides disability-related accommodations to applicants and associates as required by law.
How to Apply
Review the full position details on the official Walmart Canada careers website and prepare an updated resume that highlights your customer-service, retail, leadership, and operational experience.
Current Walmart associates should apply through their Workday account using the Find Jobs report. Other candidates can submit an application through the official job listing below.