Operations Manager – Contact Centres – Temporary – Air Canada, Dorval, QC
Location: Dorval, QC | Company: Air Canada
Air Canada is recruiting a temporary Operations Manager – Contact Centres in Dorval, Quebec. The position focuses on leading and coaching front-line employees, supporting exceptional customer service and driving operational excellence within Air Canada’s Contact Centres.
This opportunity is particularly relevant for candidates with leadership and problem-solving experience in fast-paced, customer-focused environments. The manager helps create a positive workplace while guiding employees toward operational and service objectives.
What This Operations Manager Role Involves
The Operations Manager provides front-line leadership within Air Canada’s Contact Centres. A central part of the role is coaching and supporting employees as they deliver service to Air Canada customers.
The position also contributes to operational excellence and helps foster a positive, customer-focused environment. This combines people leadership, day-to-day operational management and customer-service oversight within a fast-paced contact-centre setting.
Key Areas of Responsibility
Based on Air Canada’s published description, the position centres on employee leadership, coaching, customer service and operational performance.
Front-Line Leadership
Lead front-line Contact Centre employees and provide day-to-day guidance within the operation.
Employee Coaching
Coach employees and help them develop the skills and behaviours needed to support strong customer-service performance.
Customer Service
Support employees in delivering the level of customer service expected within Air Canada’s Contact Centres.
Operational Excellence
Help drive effective operations and support performance within a fast-paced contact-centre environment.
Problem-Solving
Apply sound problem-solving skills when responding to operational and customer-focused challenges.
Team Environment
Help foster a positive and customer-focused environment for front-line employees.
What to Highlight When Applying
Candidates may want to make previous leadership, supervisory or people-management experience easy to identify. Experience coaching front-line employees and supporting teams responsible for direct customer interactions may be particularly relevant to the responsibilities Air Canada identifies for this position.
Applicants may also want to highlight examples of solving operational problems, maintaining service standards and supporting employees in fast-paced environments. Experience in contact centres, customer service or other high-volume service operations may be especially relevant when applicable.
Skills to Highlight When Applying
The responsibilities described for this position point toward several capabilities candidates may want to demonstrate through relevant examples from their own professional experience.
Candidates may want to highlight experience leading front-line teams, assigning priorities or helping employees perform effectively in operational environments.
Experience providing feedback, developing employees or coaching teams toward stronger performance may be particularly relevant to this management position.
Applicants can highlight experience maintaining strong service standards and supporting teams that interact directly with customers.
Examples of identifying operational issues and developing practical solutions may help demonstrate the problem-solving capabilities identified by Air Canada.
Experience managing priorities and maintaining performance in a fast-paced environment may be relevant to Air Canada’s focus on operational excellence.
Location and Position Details
The Operations Manager – Contact Centres position is based in Dorval, Quebec, Canada. Air Canada identifies this as a temporary opportunity under Job ID 39905 and lists an official posting date of August 14, 2026.
The available posting information does not specify a salary range, detailed schedule, required degree or specific number of years of experience. Candidates should therefore rely on Air Canada’s official application process for any additional requirements rather than assuming qualifications that were not published.
How to Apply
Interested candidates can submit their application through Air Canada’s official careers system for Job ID 39905.
Candidates may want to make relevant leadership, coaching, customer-service, contact-centre and operational-management experience easy to identify in their resume. Joblyz is an independent employment information website and does not receive applications or participate in Air Canada’s hiring decisions.
Prepare for Your Application
Explore these Joblyz Career Resources for practical guidance on preparing your application, resume and interview.
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