Tesla Advisor, Delivery – Tesla, Winnipeg, MB
Location: Winnipeg, MB | Company: Tesla
Tesla is hiring a full-time Tesla Advisor, Delivery, in Winnipeg, Manitoba. The position supports customers after they place a vehicle order by coordinating financing documents, trade-in details, delivery milestones, scheduling, and the final customer handover experience.
This role may suit an organized customer service professional who can manage multiple deadlines while collaborating with sales, delivery, finance, service, and logistics teams. The Advisor helps improve store productivity and ensures customers receive clear communication throughout the pre-delivery and delivery process.
About the Tesla Delivery Advisor Role
The Tesla Advisor, Delivery, acts as an important connection between customers and the teams responsible for preparing their vehicle orders. The position involves helping customers complete required steps, organizing delivery appointments, preparing loan documentation, and resolving issues that could delay a successful handover.
The Advisor also supports broader store operations by reviewing performance information, helping with training, coordinating fleet needs, and completing additional sales or delivery preparation duties when required. The work combines customer communication with detailed administrative and operational responsibilities.
Key Areas of Responsibility
The role covers delivery coordination, customer documentation, scheduling, product support, fleet administration, reporting, and collaboration across several Tesla teams.
Delivery Documentation
Prepare customer loan documents and confirm that required information is completed accurately before scheduled vehicle delivery appointments.
Customer Delivery Support
Guide customers through pre-delivery steps, provide clear updates, and help create an organized and customer-focused vehicle handover experience.
Scheduling Efficiency
Coordinate delivery appointments and adjust schedules to improve store productivity while reducing delays and unnecessary customer waiting time.
Product and Service Knowledge
Explain Tesla products and services accurately while supporting sales-related discussions and additional customer needs when required.
Store Fleet Coordination
Support fleet allocation, coordinate service requirements, and complete accident-related reports for vehicles assigned to the store.
Performance and Training Support
Compile operational reports, identify opportunities for improvement, and help provide information that supports employee training.
Experience and Schedule Requirements
Tesla requires at least one year of customer service experience. Candidates should be comfortable communicating with customers, managing administrative details, and collaborating with several employees to keep vehicle orders and delivery appointments moving forward.
The role operates in a retail environment and requires availability during evenings, weekends, and holidays. Applicants must also maintain a valid Canadian Class 5, G, or G2 driver’s licence because some responsibilities may include direct deliveries, vehicle preparation, or other tasks involving store vehicles.
Skills That May Help Candidates Succeed
The position requires strong organization, customer communication, teamwork, and the ability to manage detailed delivery tasks without losing sight of the overall customer experience.
Previous experience helping customers and resolving concerns supports clear communication throughout the ordering and vehicle delivery process.
Managing loan documents, trade-in details, appointment schedules, and delivery milestones requires careful planning and attention to deadlines.
Professional communication helps customers understand required steps and supports effective coordination with coworkers and external partners.
Proficiency with Microsoft Office and customer relationship management systems supports documentation, reporting, scheduling, and customer follow-up.
A proactive approach and strong working relationships can help the team address delivery issues and adapt to changing operational needs.
Compensation and Employee Benefits
This is a full-time position based in Winnipeg, Manitoba. Tesla lists expected compensation from $19.20 to $40.50 CAD per hour, together with potential cash and stock awards. Actual compensation may vary according to location, experience, skills, and job-related knowledge.
Eligible full-time employees may receive company-paid health, dental, vision, life and disability insurance, an RRSP with employer matching, employee stock purchase opportunities, paid sick and vacation time, paid holidays, employee assistance resources, parental support programs, fitness discounts, Tesla product benefits, and other workplace perks.
How to Apply
Candidates should review the complete position description on Tesla’s official careers website before applying. Application materials should highlight customer service experience, administrative skills, delivery or logistics coordination, scheduling, product knowledge, and experience using Microsoft Office or CRM platforms.
Tesla accepts applications through its online careers portal. Applicants who require an accommodation during the recruitment process may communicate their accessibility needs directly to Tesla or the recruiter managing the application.