Senior HR Business Process Analyst, Payroll Modernization – RBC, Toronto, ON
Location: Toronto, ON | Company: RBC
RBC is hiring a Senior HR Business Process Analyst, Payroll Modernization in Toronto, Ontario. This full-time position supports the analysis, design and improvement of human resources and payroll processes as part of a broader modernization and transformation program.
The role is suited to an experienced business process professional who can document complex workflows, gather stakeholder requirements and identify opportunities for automation and operational improvement. The position is based at 20 King Street West and is scheduled for 37.5 hours per week.
Supporting Payroll and HR Transformation
The Senior HR Business Process Analyst will help RBC review how payroll and related HR activities are currently completed and determine where processes can be simplified, automated or redesigned. The work involves examining operational workflows, identifying root causes of inefficiency and translating business needs into clear documentation and practical recommendations.
This position also supports the design of future processes in collaboration with senior team members, Technology and Digital Solutions partners, and other subject matter experts. The successful candidate will need to balance detailed analysis with the broader objectives of the payroll modernization program.
Key Areas of Responsibility
The role combines business analysis, process documentation, stakeholder facilitation, performance measurement and transformation support.
Process Documentation
Create and maintain flowcharts, standard operating procedures, business requirements, testing plans, business cases and project reporting.
Workflow Analysis
Review HR and payroll processes to identify root causes, operational gaps and opportunities for optimization or automation.
Requirements Gathering
Facilitate workshops and interviews with stakeholders and subject matter experts to understand business needs and process challenges.
Future-State Design
Support the development of improved processes while working with senior team members and technology partners.
Performance Measurement
Monitor process metrics and key performance indicators to evaluate results and identify further enhancement opportunities.
Project Communication
Prepare status updates, presentations and reporting that explain progress, risks, decisions and recommended next steps.
Experience and Technical Requirements
Candidates must be proficient in business process design, requirements gathering methodologies and the tools used to document operational workflows. Previous experience supporting a payroll conversion, modernization or transformation program is required.
The position also requires strong analytical and problem-solving abilities, advanced attention to detail and excellent communication and presentation skills. Candidates should be comfortable using data and performance metrics to identify improvement opportunities and explain the operational story behind the results.
Skills That May Help Candidates Succeed
Strong candidates will be able to move between detailed process analysis, stakeholder discussion and practical project delivery while managing changing priorities.
The ability to map current workflows, define business requirements and design practical future-state processes.
Experience with payroll conversions, modernization initiatives or other complex programs involving HR systems and operational change.
The ability to use metrics and KPIs to identify trends, measure performance and support evidence-based recommendations.
Confidence leading workshops, interviewing subject matter experts and managing different expectations across project groups.
The capacity to manage shifting priorities, control scope changes, propose alternatives and maintain progress under changing constraints.
Preferred Knowledge and Work Environment
Experience in business change management, digital adoption or the introduction of innovative tools and techniques would be beneficial. Familiarity with HR processes, payroll-related employment regulations and required filings may also help candidates understand the wider impact of proposed process changes.
RBC also identifies Lean Six Sigma or Agile certification as an asset. The employer highlights a collaborative and progressive team environment, leadership support, professional coaching, work-life balance and opportunities to contribute to challenging transformation initiatives.
How to Apply
Candidates should prepare an application that demonstrates experience in payroll transformation, business process analysis, requirements gathering and process modelling. Examples of creating project documentation, leading stakeholder workshops and using data to drive improvements may help show alignment with the role.
Applications must be submitted through the official RBC careers website. The published application deadline is August 17, 2026. RBC notes that applications will be accepted until 11:59 p.m. on the day before the listed deadline.