Food Counter Supervisor – Tim Hortons, Lethbridge, AB
Location: Lethbridge, AB | Company: Tim Hortons
Tim Hortons is hiring a full-time Food Counter Supervisor for its restaurant at 411 Mayor Magrath Drive North in Lethbridge, Alberta. This operational role focuses on supervising team members during shifts while supporting guest service, restaurant standards, cleanliness and safe work practices.
The position is hands-on and includes people management, hospitality, shift operations and health and safety responsibilities. The supervisor works closely with restaurant management and team members to help maintain service levels and ensure daily procedures are followed.
About This Supervisory Opportunity
The Food Counter Supervisor provides floor leadership during assigned shifts. Based on the posting, the role involves giving team members direction, helping maintain staffing coverage, supporting training and monitoring whether primary and secondary duties are completed.
The position also includes direct responsibility for guest service and restaurant operations, including responding to customer concerns, overseeing shift cash procedures, monitoring product and packaging levels, completing required documentation and escalating issues to management when necessary.
Key Areas of Responsibility
The responsibilities described by the employer can be grouped into six main areas covering people, guests, operations and workplace standards.
Team Leadership
Provide ongoing direction to team members, support staffing coverage and help maintain respectful and productive shift operations.
Training and Performance
Train and orient new team members, monitor performance and report relevant feedback to restaurant management.
Guest Service
Keep guest service as a priority, respond in a friendly manner and address customer complaints in a timely way.
Shift Operations
Ensure restaurant standards and policies are followed, duties are completed and operational issues are escalated when required.
Cash and Documentation
Handle shift cash procedures and complete required records such as waste documentation, walk-throughs and pre-rush checklists.
Health and Safety
Follow safe work procedures and help ensure workplace injuries, accidents and safety concerns are documented and reported appropriately.
What to Highlight When Applying
Candidates with previous customer-service or quick-service experience may want to make that background easy to identify, particularly where it involved handling guest concerns, supporting busy shifts or working within established operating procedures.
Applicants with leadership or training experience can also highlight examples of giving coworkers direction, onboarding new employees, coordinating team coverage or helping resolve issues during a shift. Based on the posting, experience working safely and following cash, food-safety or workplace procedures may also be relevant.
Skills to Highlight When Applying
The posting places particular emphasis on customer service, team leadership and reliable shift operations. Candidates can use their application to make relevant experience in these areas clear.
Candidates may want to highlight experience responding to guest questions, handling complaints or maintaining professional service during busy periods.
Applicants can make examples of directing coworkers, supporting coverage or helping a team meet shift priorities easy to identify.
Experience orienting new employees, explaining procedures or providing feedback may be particularly relevant to the responsibilities described in the posting.
Candidates can highlight experience managing cash procedures, checklists, records or other routine operational responsibilities where applicable.
Applicants with experience following health and safety procedures or reporting workplace incidents can make that experience clear in their application.
Requirements and Employee Programs
The employer prefers a customer-service background and considers previous quick-service experience an asset. Applicants must be able to lift up to 25 pounds and should have a friendly and outgoing approach. Fast-food experience is also described as an advantage.
The posting lists comprehensive training, incentive and recognition programs, the Team Tim Hortons Scholarship Program, advancement opportunities and health benefits. Eligibility may vary according to employment status and the policies of the independently operated franchise restaurant.
How to Apply
Interested candidates can review the official listing and submit their application through the employer’s recruitment page using the button below.
Applicants may want to make relevant customer-service, quick-service, supervisory or training experience easy to identify. Only qualified applicants will be contacted. Joblyz is an independent employment information website and does not receive applications or participate in hiring decisions; the applicable Tim Hortons franchisee controls the hiring process.