Director, Portfolio Management & Client Reporting Technology Operations – RBC, Toronto, ON
Location: Toronto, ON | Company: RBC
RBC is hiring a Director, Portfolio Management & Client Reporting Technology Operations in Toronto, Ontario. This full-time leadership position oversees the reliability, resilience and strategic development of technology platforms supporting portfolio management and client reporting functions.
The role combines site reliability engineering, production operations, technology planning and people leadership. The successful candidate will guide teams responsible for financial services applications, improve monitoring and incident management, and help ensure that portfolio and reporting systems remain secure, stable and aligned with regulatory requirements.
Supporting Critical Wealth Management Technology
The Director will provide operational oversight for applications used in portfolio management and client-facing reporting. These systems support important wealth management processes, making availability, data quality, performance and regulatory alignment central to the role.
This position requires both strategic direction and operational discipline. The successful candidate will help define the site reliability engineering roadmap, evaluate technical solutions and coordinate with portfolio management, reporting and surveillance teams to strengthen the performance of the broader application environment.
Key Areas of Responsibility
The role focuses on operational resilience, intelligent monitoring, technical modernization and the development of a high-performing engineering and operations team.
Service Reliability
Oversee incident, problem and change management processes to support the availability and stability of portfolio management and reporting applications.
Monitoring and Testing
Improve observability, alerting and proactive testing capabilities across the application portfolio to identify performance issues before they affect users.
Continuous Improvement
Analyse production incidents, identify recurring operational risks and implement preventive measures that strengthen application resilience.
Technology Roadmap
Guide the SRE roadmap for monitoring, anomaly detection, automation and other tools supporting portfolio and client reporting systems.
Cross-Functional Collaboration
Work with portfolio management, reporting and surveillance teams to develop integrated solutions that support business and regulatory requirements.
People Leadership
Lead managers, engineers and operations analysts while setting performance goals, supporting development and strengthening team engagement.
Experience and Technical Requirements
Candidates must have at least eight years of experience in production operations across multiple technologies and platforms. RBC also requires five or more years of experience in software engineering disciplines such as site reliability engineering, DevOps or cloud, together with at least five years of people management experience.
The position requires strong knowledge of engineering and SRE best practices, supported by a technical degree or equivalent experience. Previous work supporting financial services applications or wealth management technology is preferred because the role involves complex systems, regulated data and applications that directly affect portfolio management and client reporting.
Skills That May Help Candidates Succeed
Strong candidates will combine technical expertise with organizational leadership, operational judgement and the ability to improve systems in a complex financial environment.
Strong knowledge of production operations, incident response, observability, service management and reliability engineering practices.
Experience supporting wealth management, portfolio management, reporting or other financial services technology environments.
The ability to guide managers and technical professionals, establish expectations and support long-term team development.
Experience identifying operational weaknesses, prioritizing technical investments and improving processes across a large application portfolio.
Familiarity with portfolio management platforms, regulatory data requirements or AI and machine learning tools may be useful in this position.
Work Environment and Employee Rewards
This Toronto-based position is located at RBC Centre, 155 Wellington Street West, and is scheduled for 37.5 hours per week. The role is part of RBC’s Technology and Operations platform and carries regular, full-time salaried employment status.
RBC states that eligible employees may have access to a competitive Total Rewards program that includes bonuses and flexible benefits. The employer also highlights professional development support, opportunities to make an enterprise-wide impact and the chance to work within a collaborative, high-performing technology environment.
How to Apply
Candidates should prepare an application that demonstrates senior-level experience in production operations, SRE, DevOps or cloud technologies. Examples of leading managers, engineers and operations teams, improving application reliability and supporting financial services platforms may help show alignment with the role.
Applications must be submitted through the official RBC careers website. The published application deadline is August 7, 2026. RBC notes that applications will be accepted until 11:59 p.m. on the day before the listed deadline.