Customer Experience Associate – TD Bank, Surrey, BC
Location: Surrey, BC | Company: TD Bank
TD Bank is accepting applications for future part-time Customer Experience Associate opportunities in Surrey, British Columbia. The position supports everyday branch operations by helping customers complete financial transactions, understand banking processes, and connect with the appropriate TD specialist when additional assistance is needed.
This is an on-site pipeline posting for potential future openings rather than one confirmed immediate vacancy. The role may suit candidates with customer service experience, strong organizational skills, and the ability to handle financial information accurately in a fast-paced branch environment.
About These Future Branch Opportunities
Customer Experience Associates work on the front line of TD Canada Trust branches. Their responsibilities include processing routine transactions, answering customer questions, identifying banking needs, and maintaining a welcoming and professional service environment.
The position is part time and lists approximately 15 working hours per week. TD notes that additional language abilities may be considered an asset. The posting title references Mandarin, Korean, and Vietnamese, while the detailed job description specifically mentions Mandarin and Cantonese. These language skills are not listed as mandatory requirements.
Key Areas of Responsibility
The role combines financial transaction processing, customer assistance, product referrals, issue resolution, and support for the wider branch team.
Transaction Processing
Complete deposits, withdrawals, bill payments, and other routine transactions accurately according to operating procedures and banking regulations.
Customer Needs Assessment
Listen to customers, identify their immediate banking needs, and provide clear information about suitable products, services, and processes.
Concern Resolution
Respond to common questions and service concerns while escalating unusual or non-standard situations to the appropriate colleague when necessary.
Banking Referrals
Recognize opportunities to connect customers with another TD team member or internal banking partner who can provide more specialized support.
Branch Team Support
Keep coworkers informed about routine activities, support shared priorities, and contribute to a respectful and effective branch environment.
Operational Improvement
Deliver consistent service and identify practical ways to improve customer experiences, branch procedures, and daily operational efficiency.
Education and Experience Requirements
TD is looking for candidates with a high school diploma and/or at least one year of relevant experience. An undergraduate degree or equivalent qualification is considered an asset but is not presented as a mandatory requirement.
Applicants should have practical knowledge of Microsoft Word, Excel, Outlook, and internet-based tools. Experience in customer service, retail, administration, banking, or another public-facing environment may help candidates demonstrate the communication, organization, and accuracy needed for the role.
Skills That May Help Candidates Succeed
Customer Experience Associates must manage changing priorities while maintaining accuracy, confidentiality, and respectful communication with customers and colleagues.
Clear and courteous communication helps customers understand transactions, banking procedures, available solutions, and appropriate next steps.
Careful work is important when handling payments, account information, deposits, withdrawals, and other confidential financial matters.
Strong organizational abilities can help employees balance customer requests, administrative duties, branch procedures, and shifting priorities.
The role requires employees to act proactively while recognizing when a request or concern should be referred to another team member.
Mandarin, Korean, Vietnamese, or Cantonese abilities may support communication with some customers, although the posting does not list them as required.
Schedule, Compensation and Development
This is an on-site, part-time opportunity based in Surrey, with approximately 15 working hours per week. TD lists an hourly salary range of $22.50 to $28.33 CAD. The actual rate may vary according to the candidate’s skills, experience, job knowledge, location, and organizational requirements.
TD states that its total rewards package may include health and well-being benefits, savings and retirement programs, paid time off, banking discounts, career development, learning resources, mentoring, and recognition programs, subject to eligibility. Training and onboarding are also provided for employees entering a new position.
How to Apply
Candidates should review the complete posting on the official TD Bank careers website before applying. Because this posting is intended to create a pipeline for future opportunities, applicants may be considered as suitable Customer Experience Associate vacancies become available in Surrey.
The official application deadline is July 31, 2026. TD may contact candidates of interest to arrange an interview, and applicants may request accessibility accommodations during any stage of the recruitment process.