Caseworker – Cencora, Multiple Locations, Canada
Location: Brampton, ON | Company: Cencora
Cencora is hiring a bilingual French Caseworker for a full-time role available across multiple locations in Canada. This position supports patients, healthcare providers, and internal program teams by coordinating patient services, handling case information, and helping ensure access to prescribed therapies.
ABOUT THE JOB
The Caseworker role focuses on patient case management, healthcare program support, reimbursement coordination, and professional communication with patients and providers. The successful candidate will use both French and English to support program activity, maintain accurate records, and help patients move through the treatment access process efficiently.
KEY RESPONSIBILITIES
- Manage patient cases and support program enrollment processes.
- Communicate with patients, healthcare providers, insurers, and internal teams in French and English.
- Review case information and help coordinate reimbursement or coverage support.
- Maintain accurate documentation in patient management systems.
- Assist with benefit verification, follow-ups, and case updates.
- Escalate complex cases or service issues when appropriate.
- Follow privacy, compliance, and program procedures in all patient interactions.
WHY WORK HERE?
Working at Cencora may include competitive compensation, paid training, wellness resources, collaborative healthcare teams, career development opportunities, and employee support programs depending on eligibility.
HOW TO APPLY FOR THIS POSITION
Interested applicants can submit their application directly through the official Cencora careers portal using the button above.
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