Manager, National Account Support – RBC, Toronto, ON
Location: Toronto, ON | Company: RBC
RBC is hiring a Manager, National Account Support for a full-time position supporting RBC Royal Trust teams across Canada. Although the primary location is listed as Toronto, Ontario, RBC states that candidates do not need to live in Toronto because this head-office role supports regional estate and trust teams nationwide.
The successful candidate will lead and coach the Regional Administrator Support team while overseeing the review of estate asset summaries, powers of attorney documentation and related administration processes. The role combines estate administration expertise, quality assurance, employee development and risk management within RBC Wealth Management.
About This National Account Support Role
The National Account Support team assists Royal Trust Relationship Managers by reviewing and validating estate and power of attorney asset summaries and the supporting documentation used to administer client accounts. Accuracy is essential because these records help guide estate settlement, trust administration and protection mandate activities.
As an officer and team manager, the successful candidate will be accountable for employee experience, coaching and administrative quality. The Manager will also act as the primary escalation point when regional administrators encounter complex issues involving asset summary preparation, documentation or account administration.
Key Areas of Responsibility
The position combines technical estate administration, team development and national process oversight. The Manager will help ensure that work completed by regional teams is accurate, consistent and aligned with RBC Royal Trust policies and procedures.
Estate Summary Review
Oversee and review summaries of estate assets and liabilities to confirm that information is complete, properly supported and prepared according to established standards.
Technical Administration Support
Act as a subject matter expert on practical issues involving estate, trust, agency and protection mandate account administration.
Team Coaching
Coach and mentor Regional Administrator Support employees and help regional staff strengthen their knowledge of administration processes and best practices.
Quality Assurance
Review files and documentation for accuracy, consistency and compliance while identifying areas that require correction, additional support or process improvement.
Escalation Management
Identify, investigate and resolve administrative escalations and provide guidance when regional teams encounter complex or unusual account situations.
Projects and Process Improvement
Support head-office initiatives and special projects while using technology to improve efficiency, documentation quality and national consistency.
Estate, Trust and Protection Mandate Administration
The Manager will support accounts involving estates, trusts, powers of attorney and other protection mandates. These files may include financial assets, liabilities, securities transactions and legal documentation that must be reviewed carefully before account administration can move forward.
Candidates should understand the Common Law and Civil Code principles that affect estate, trust and agency business in Canada. Knowledge of financial services and securities processes, including trading, collection and settlement, is also important when reviewing asset information and supporting regional teams.
Skills That May Help Candidates Succeed
This role requires detailed estate administration knowledge together with strong coaching, communication and quality-management capabilities. The successful candidate must be able to support employees while maintaining firm standards for accuracy, risk and client service.
Practical knowledge of estate assets, liabilities, account documentation and the administrative processes involved in settling estates and managing trusts.
The ability to review detailed files, identify documentation gaps and ensure that administrative work follows consistent national standards.
Experience developing employees, explaining complex procedures and helping team members improve judgement, accuracy and confidence.
The ability to apply due diligence, follow enterprise policies and recognize when an issue requires escalation or additional review.
Strong written, verbal and interpersonal skills for maintaining timely communication with regional teams, leaders and other internal or external contacts.
Qualifications, Compensation and Workplace Details
RBC requires a university degree or an equivalent educational background and approximately five to seven years of professional estate administration experience. Candidates should understand estate and trust law under both Common Law and Civil Code frameworks and have knowledge of financial services and securities operations.
STEP certifications, including the Certificate in Estate and Trust Administration or the Trust and Estate Practitioner designation, are considered assets. Bilingual English and French proficiency and previous team-coaching experience may also strengthen an application. The expected salary range for the primary Toronto location is $67,000 to $110,000 CAD, with potential eligibility for discretionary variable compensation. The role follows a full-time schedule of 37.5 hours per week.
How to Apply
Interested candidates should submit an application through RBC’s official careers website. Application materials should highlight estate administration experience, knowledge of trust or protection mandate accounts, quality-assurance responsibilities and any previous experience coaching administrative teams.
The official application deadline is August 19, 2026, with applications accepted until 11:59 p.m. on the preceding day. RBC states that candidates do not need to be located in Toronto for this national support role. Joblyz does not collect applications or participate in hiring decisions.