Tesla Advisor, Delivery – Tesla, Kelowna, BC
Location: Kelowna, BC | Company: Tesla
Tesla is hiring a part-time Tesla Advisor, Delivery, in Kelowna, British Columbia. The position supports customers after they order a vehicle by coordinating financing documents, trade-in information, delivery milestones, appointment scheduling, and the final vehicle handover.
This role may suit an organized customer service professional who can manage detailed administrative tasks while creating a clear and positive delivery experience. The Advisor works with sales, delivery, service, finance, logistics, and other operational teams to help customers complete each stage of their vehicle purchase.
About the Delivery Advisor Position
The Tesla Advisor, Delivery, helps move customer orders from purchase confirmation through final delivery. The work includes preparing loan documentation, reviewing outstanding delivery requirements, coordinating appointments, and helping resolve issues that could affect the timing or quality of the customer handover.
The role also contributes to store productivity by improving scheduling, compiling operational reports, supporting employee training, and assisting with fleet administration. Additional duties may include delivery preparation, direct vehicle deliveries, and sales support based on business requirements.
Key Areas of Responsibility
The position combines customer communication, delivery administration, scheduling, product support, fleet coordination, and collaboration across several Tesla teams.
Customer Documentation
Prepare loan documents and confirm that customers complete the required financial and administrative steps before their delivery appointments.
Delivery Coordination
Guide customers through upcoming milestones, provide timely updates, and coordinate with coworkers to support organized vehicle handovers.
Appointment Scheduling
Manage delivery schedules efficiently to improve store productivity, reduce delays, and create a smoother customer experience.
Product and Service Support
Develop knowledge of Tesla products and services to answer questions accurately and assist with sales-related responsibilities when required.
Store Fleet Management
Coordinate vehicle service needs, support allocation management, and complete accident reports for vehicles assigned to the store fleet.
Reporting and Training
Compile performance reports, identify operational improvement opportunities, and provide information that supports employee training activities.
Experience and Availability Requirements
Tesla requires at least one year of customer service experience. Applicants should be comfortable managing customer conversations, handling detailed documentation, and coordinating with multiple teams to keep orders and delivery appointments progressing on schedule.
The position operates in a retail environment and requires availability during evenings, weekends, and holidays. Candidates must also maintain a valid Canadian Class 5, G, or G2 driver’s licence because some responsibilities may involve vehicle preparation, direct deliveries, fleet coordination, or other driving duties.
Skills That May Help Candidates Succeed
The Advisor must balance customer expectations with operational deadlines while maintaining accurate records and communicating effectively with customers and colleagues.
Previous experience supporting customers can help the Advisor explain delivery requirements, provide updates, and address concerns professionally.
Managing financing documents, trade-in details, appointments, and delivery milestones requires careful planning and attention to deadlines.
Clear communication helps customers understand required actions and supports effective coordination with delivery, sales, and operational teams.
Experience with Microsoft Office and customer relationship management platforms supports reporting, documentation, scheduling, and follow-up activities.
A proactive and cooperative approach helps resolve delivery issues and maintain productive relationships across different store functions.
Compensation and Employment Benefits
This is a part-time position based in Kelowna, British Columbia. Tesla lists expected compensation from $20.16 to $42.52 CAD per hour. The rate offered may depend on the candidate’s experience, job-related knowledge, skills, and work location.
Tesla states that eligible employees may receive benefits such as health, dental, vision, life and disability insurance, an RRSP with employer matching, employee stock purchase opportunities, employee assistance resources, parental programs, paid time off, discounts, and other workplace benefits. Availability may depend on employment status and plan eligibility.
How to Apply
Candidates should review the complete position description on Tesla’s official careers website before applying. Application materials should highlight customer service experience, administrative abilities, scheduling, delivery or logistics coordination, sales support, and experience using Microsoft Office or CRM systems.
Tesla accepts applications through its online careers portal. Applicants who require an accommodation during the recruitment process may communicate their accessibility needs directly to Tesla or the recruiter responsible for the application.