Customer Experience Associate – TD Bank, Burlington, ON
Location: Brampton, ON | Company: TD Bank
TD Bank is accepting applications for future part-time Customer Experience Associate opportunities in Burlington and Hamilton, Ontario. This specific posting is intended for applicants who identify as First Nation, including Status and Non-Status First Nation, Inuit, or Métis.
The Customer Experience Associate works on the front line of TD Canada Trust branches, helping customers complete everyday banking transactions and understand available products, services, and processes. The role combines accurate transaction handling, customer service, needs assessment, and teamwork in a busy branch environment.
About This Customer Experience Position
This is a part-time, on-site opportunity with a scheduled workload of approximately 15 hours per week. Although the posting is associated with Burlington, TD is using it to invite applications for future Customer Experience Associate openings in both Burlington and Hamilton.
Employees in this position help customers with routine financial activities while identifying situations where another banking specialist may provide additional support. The work requires careful attention to privacy, established banking procedures, regulatory expectations, and TD’s standards of conduct and ethics.
Key Areas of Responsibility
The position covers branch transactions, customer assistance, banking referrals, issue resolution, and day-to-day support for the wider branch team.
Financial Transactions
Process deposits, withdrawals, bill payments, and other routine transactions accurately by following established procedures and applicable banking requirements.
Customer Needs Assessment
Listen carefully to customers, understand their immediate needs, and provide information about banking solutions that may be relevant to their situation.
Issue Resolution
Respond to common questions and concerns using standard processes while escalating unusual, complex, or non-standard matters when necessary.
Banking Referrals
Recognize when a customer may benefit from assistance provided by another team member or internal banking partner and arrange an appropriate referral.
Branch Support
Assist coworkers, communicate updates on routine activities, and contribute to an organized and cooperative working environment within the branch.
Service Improvement
Deliver consistent customer experiences and identify practical opportunities to improve branch processes, service quality, and operational efficiency.
Education and Experience Requirements
TD is seeking applicants with a high school diploma and/or at least one year of relevant experience. An undergraduate degree or an equivalent qualification is considered an asset but is not listed as a mandatory requirement for the position.
Candidates should be comfortable using Microsoft Word, Excel, Outlook, and internet-based tools. Previous customer service, administrative, retail, financial services, or other public-facing experience may help applicants demonstrate the communication, accuracy, and organizational abilities required in a branch setting.
Skills That May Help Candidates Succeed
Customer Experience Associates regularly manage several priorities while communicating with customers and handling sensitive financial information. The following abilities may help candidates perform the role effectively.
The ability to communicate calmly, clearly, and respectfully helps customers understand transactions, banking processes, and available next steps.
Careful transaction processing is important when handling account information, payments, deposits, withdrawals, and confidential customer matters.
Strong planning skills can help employees manage customer requests, administrative duties, branch procedures, and changing priorities efficiently.
Candidates should be prepared to act proactively while recognizing when a concern must be referred or escalated to another team member.
Sharing information, supporting coworkers, and participating in performance development can contribute to effective branch operations and customer service.
Work Schedule, Compensation and Development
This is an on-site, part-time position with approximately 15 working hours per week. TD lists an hourly base pay range of $22.50 to $28.33 CAD. The actual rate offered may vary according to the candidate’s experience, skills, job-related knowledge, location, and the bank’s business requirements.
TD states that its total rewards offering may include health and well-being benefits, savings and retirement programs, paid time off, banking discounts, learning resources, mentoring, career development, and recognition programs, subject to eligibility. Training and onboarding are also provided to help new employees prepare for their responsibilities.
How to Apply
Applicants should review the full posting on the official TD Bank careers website before applying. This particular recruitment posting is specifically open to people who identify as First Nation, including Status and Non-Status First Nation, Inuit, or Métis, and who are interested in future Customer Experience Associate opportunities in Burlington or Hamilton.
The official application deadline is August 20, 2026. TD may contact selected applicants when suitable future opportunities become available, and candidates may request accessibility accommodations throughout the recruitment and interview process.