Endpoint Systems Support Analyst – Tangerine, Toronto, ON
Location: Toronto, ON | Company: Scotiabank
Tangerine is hiring an Endpoint Systems Support Analyst in Toronto, Ontario, for a fully on-site information technology position supporting desktop, laptop, Mac, virtual desktop, mobile, printer, and executive computing environments.
This role is based at Tangerine locations on Steeles Avenue East and King Street East. The position combines endpoint administration, second-level technical support, security patching, device deployment, image management, vulnerability remediation, hardware lifecycle support, and collaboration with cybersecurity, infrastructure, and business teams.
About the Endpoint Systems Support Role
The Endpoint Systems Support Analyst helps maintain the workstation technologies used across Tangerine’s business operations. The role supports Windows desktops and laptops, Apple Mac devices, virtual machines, virtual desktop infrastructure, mobile devices, network printers, and related business applications.
The successful candidate will respond to incidents and service requests, configure equipment for new employees, manage endpoint images, apply software and security updates, maintain device inventories, and support the secure operation of Tangerine’s technology environment. The role requires hands-on technical knowledge and the ability to work across several endpoint platforms.
Key Areas of Responsibility
The position combines endpoint engineering, technical support, device administration, security maintenance, deployment coordination, and operational improvement.
Endpoint Administration
Administer and support Windows, Mac, mobile, virtual machine, virtual desktop, and printer environments across Tangerine locations.
Device Deployment
Build, configure, deploy, and maintain desktops, laptops, Mac devices, mobile hardware, virtual desktops, and related applications.
Second-Level Support
Investigate and resolve hardware, software, operating system, application, printer, and remote-access incidents escalated through ServiceNow.
Security and Patching
Apply monthly security patches, application updates, service packs, and vulnerability remediation across managed endpoint environments.
Image Management
Maintain Windows, Mac, and VMware VDI endpoint images using Microsoft Endpoint Configuration Manager, JAMF, and internal tools.
Hardware Lifecycle Support
Coordinate hardware refreshes, end-of-life replacements, internal moves, inventory tracking, and equipment setup for new employees.
Education and Technical Experience
Applicants should have a degree or diploma in Computer Science or a related subject, together with at least three years of hands-on experience in workstation support, help desk operations, or customer-facing technical support.
The role requires practical experience with Windows 10 and 11, Microsoft Office 2016 and Microsoft 365, Exchange, Outlook, virtual desktop environments, Mac OS, iOS, VMware, Active Directory, Microsoft Endpoint Configuration Manager, JAMF, and corporate domain environments.
Skills That May Help Candidates Succeed
This position may suit technical support professionals who can combine endpoint knowledge with structured troubleshooting, clear communication, attention to detail, and effective prioritization.
Strong experience with Microsoft Configuration Manager and Intune can help support application deployment, operating system deployment, security updates, and compliance.
Knowledge of Mac OS, iOS, JAMF, iMac, MacBook, iPhone, and iPad environments supports consistent management across Apple devices.
A logical and step-based approach can help identify the cause of endpoint incidents and produce reliable technical resolutions.
Understanding patching, endpoint vulnerabilities, VPNs, firewalls, routing, DNS, and system security supports a well-managed operating environment.
Clear written and verbal communication helps teams share procedures, escalate issues, maintain support records, and coordinate technical work.
On-Site Work and Support Environment
This is a fully on-site position supporting Tangerine offices at 3389 Steeles Avenue East and 351 King Street East in Toronto. The analyst may work across several endpoint technologies while responding to competing support needs and coordinating with users, executives, vendors, and internal technology teams.
Tangerine lists training, online courses, tuition assistance, cross-functional development, bonus eligibility, flexible vacation, personal and sick days, and benefits beginning on the first day of employment. The role also supports business continuity, audit controls, compliance activities, and executive technology needs.
How to Apply
Candidates should review the complete Tangerine posting before applying to confirm that their endpoint support experience, Microsoft and Apple platform knowledge, device management background, and availability for fully on-site work align with the position.
Applications must be submitted through Tangerine’s official careers website. Only candidates selected to continue in the recruitment process may be contacted.