Team Leader – Dollarama, Toronto, ON

Dollarama is seeking experienced and motivated Team Leaders to join our management team in Toronto, Ontario. This full-time permanent position is ideal for individuals who have a passion for retail operations, possess strong leadership skills, and are committed to providing exceptional customer service.

As a Team Leader, you will play a crucial role in supporting the Store Manager and Assistant Store Manager, supervising store associates, and ensuring the smooth operation of the store.

About the Job

In this role, you will be responsible for various tasks within the store, including overseeing daily operations, managing staff, and maintaining store standards. You will work closely with the management team to ensure that the store operates efficiently and that customers receive prompt and courteous service.

Your day-to-day activities will involve leading by example, addressing customer inquiries, and ensuring compliance with company policies, requiring strong organizational and interpersonal skills. You will also be trained to follow all safety protocols to maintain a secure working environment.

Key Responsibilities for the Team Leader

As a Team Leader, you will be entrusted with tasks that are vital to the smooth operation of the store. Your responsibilities will include:

• Supervising and motivating store associates, providing guidance and support.
• Assisting in store merchandising, shelf stocking, and managing daily shipments.
• Ensuring excellent customer service standards are met.
• Conducting managerial duties, including scheduling breaks and managing attendance.
• Implementing and maintaining visual merchandising standards based on company strategy.
• Addressing customer complaints and resolving issues promptly.
• Ensuring store safety and cleanliness standards are met and maintained.
• Performing cash management, store opening, and closing duties as needed.
• Participating in inventory processes and employee training.

Minimum Qualifications for the Team Leader

To be successful in this role, candidates should meet the following qualifications:

• Minimum of one (1) year of experience in the retail industry.
• Minimum of one (1) year of experience in team management.
• Ambition to progress within the company.
• Open availability, including day, evening, and weekend shifts.
• Proven ability to efficiently organize time and manage priorities.
• Demonstrated leadership and communication skills.
• Ability to work in a dynamic, fast-paced, and high-volume environment.

Preferred Qualifications for the Team Leader

While not required, the following qualifications are advantageous:

• Experience with inventory management systems.
• Familiarity with point-of-sale systems and cash handling procedures.
• Bilingualism, particularly in English and French, is considered an asset.

Benefits of Working at Dollarama

Dollarama offers a comprehensive benefits package designed to support your well-being and professional growth:

• Competitive hourly wage, with opportunities for wage increases based on performance.
• Weekly pay, providing timely compensation for your work.
• Paid vacation and birthday leave, recognizing your need for rest and celebration.
• Retirement plan, helping you plan for your future.
• Opportunities for career growth, with a focus on internal promotion and development.

How to Apply for the Team Leader

If you have strong leadership skills and a passion for delivering excellent customer experiences, apply today for the Team Leader position at our Toronto, ON location.

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