Team Leader – Dollarama, Montréal, QC
Location: Montreal, QC | Company: Dollarama
Dollarama is hiring a Team Leader in Montréal, Quebec, for a full-time position. This retail leadership role combines employee supervision, merchandising, inventory support, customer service and responsibility for key daily store operations.
The opportunity is intended for candidates with at least one year of retail experience and one year of team management experience. Dollarama lists a starting rate of $17.79 and is seeking applicants with strong leadership and communication skills who are interested in progressing within the company.
Leading Daily Store Operations
The Team Leader supervises Store Associates and provides guidance and support throughout daily operations. The position remains hands-on, with responsibilities covering merchandise stocking, shipment processing, visual merchandising, customer service and the maintenance of store safety and cleanliness standards.
The role also includes Manager on Duty responsibilities. The Team Leader helps ensure employee breaks, time and attendance requirements are completed, while also performing cash management and store opening and closing duties when needed. This combination of leadership and operational work makes the position an important part of the store management structure.
Key Areas of Responsibility
The Team Leader supports employees and store management across several areas while helping maintain efficient operations and consistent customer service standards.
Team Leadership
Lead and supervise Store Associates while providing the guidance and support they need to complete daily responsibilities.
Merchandising and Stocking
Support store merchandising, replenish shelves and box or unbox daily shipments as merchandise moves through the store.
Manager on Duty
Perform Manager on Duty responsibilities, including helping ensure daily breaks, time and attendance requirements are completed.
Customer Service
Maintain strong customer service standards and address customer complaints or concerns promptly when they arise.
Cash and Store Procedures
Perform cash management responsibilities and assist with store opening and closing procedures when required.
Training and Performance
Participate in employee training and performance evaluations while helping team members develop within their roles.
Experience and Availability Requirements
Dollarama requires candidates to have a minimum of one year of experience in the retail industry and at least one year of team management experience. Applicants should demonstrate good leadership and communication skills, together with a proven ability to organize their time efficiently and manage competing priorities.
Open availability is required for day, evening and weekend shifts, with the final work schedule determined according to store operational needs. Candidates should also be comfortable working in a dynamic, fast-paced and high-volume retail environment.
Skills That May Help Candidates Succeed
The Team Leader position requires practical retail knowledge together with the leadership, organization and communication abilities needed to supervise employees and respond to changing store priorities.
The ability to supervise, guide and support Store Associates is central to maintaining productive daily operations.
Strong organizational skills help candidates balance staffing, merchandising, customer service and operational responsibilities.
Clear communication supports effective employee supervision and helps resolve customer concerns professionally.
Previous retail experience provides useful knowledge of stocking, inventory, merchandising and everyday store procedures.
The ability to multitask and adjust priorities is important in a fast-paced and high-volume store environment.
Benefits and Career Growth
Dollarama lists weekly pay, paid vacation, Birthday Leave, a retirement plan and opportunities for career growth among the benefits associated with this Team Leader opportunity. Candidates should confirm the applicable terms and eligibility requirements directly with Dollarama during the recruitment process.
The employer is specifically looking for candidates with the ambition to progress within the company. The position provides experience across team supervision, merchandising, inventory, employee training, performance evaluations, cash management and other responsibilities that form part of day-to-day retail leadership.
How to Apply
Candidates interested in this full-time Team Leader opportunity can begin the application process through Dollarama’s official careers page for store ID 723.
Applicants should ensure their application highlights their retail and team management experience, leadership and communication abilities, open availability and capacity to work effectively in a busy retail environment. Candidates applying from a computer may be directed to continue the process through the AppyHere mobile application.