Senior Customer Success Manager – Amazon, Toronto, ON
Location: Toronto, ON | Company: Amazon
Amazon is hiring a Senior Customer Success Manager in Toronto, Ontario to support strategic account services and help selling partners grow through Amazon.ca.
This role focuses on account management, customer success, business strategy, operational guidance and long-term partner development. It may suit candidates with experience supporting key accounts, managing business relationships and using data to improve customer performance.
About This Strategic Account Services Role
The Senior Customer Success Manager position supports Amazon Canada’s Strategic Account Services program, which works with selected selling partners to help them improve performance, identify growth opportunities and manage their business more effectively on Amazon.ca.
Based in Toronto, this opportunity is connected to Canada’s e-commerce and marketplace ecosystem. Candidates can expect to work directly with selling partners, internal Amazon teams and program stakeholders to support account growth, operational improvement and strategic business planning.
Key Areas of Responsibility
The position involves managing strategic selling partner relationships, delivering business guidance and helping customers improve their performance within Amazon’s marketplace environment.
Account Management
Manage a portfolio of selling partners by building trusted relationships and supporting long-term business objectives.
Business Strategy
Help partners identify opportunities for growth, operational improvement and stronger marketplace performance.
Customer Success
Support selling partners with guidance, planning and follow-up to help them achieve measurable business outcomes.
Data Analysis
Use account information, performance trends and business metrics to guide recommendations and decision-making.
Internal Coordination
Work with Amazon teams across program, operations and category functions to help address partner needs.
Program Improvement
Identify recurring partner challenges and contribute feedback that may improve Strategic Account Services processes.
Working With Amazon Selling Partners
Amazon’s marketplace includes businesses that rely on strong account guidance, clear performance insights and practical support. A Senior Customer Success Manager helps selling partners understand priorities, remove barriers and make better decisions for growth on Amazon.ca.
This is a customer-facing business role, not a warehouse or fulfillment associate position. The work requires strong communication, strategic thinking, commercial awareness and the ability to translate data into practical recommendations for external partners.
Skills That May Help Candidates Succeed
Candidates with experience in customer success, account management, marketplace operations or business consulting may be well suited to this role.
Supporting customers through planning, follow-up and performance improvement is central to this position.
The role requires understanding customer goals and building plans that support measurable business growth.
Reviewing account data and identifying trends helps guide stronger recommendations for selling partners.
Candidates should be comfortable working with external partners and coordinating internally across multiple teams.
Clear written and verbal communication helps explain priorities, recommendations and next steps to business partners.
Candidate Profile and Qualifications
The official posting lists experience managing multiple projects and priorities across teams in a business, retail or e-commerce environment. It also references experience with data analysis, reporting and using insights to support decision-making.
Preferred qualifications include experience working with senior leadership, business owners or customers, along with strong communication and problem-solving skills. Applicants should review the official Amazon careers page for the complete requirements and compensation details.
How to Apply
Applicants interested in the Senior Customer Success Manager role in Toronto should apply directly through the official Amazon Jobs website. The official posting includes the current requirements, compensation range and application instructions.
Before applying, candidates may want to prepare a resume that highlights customer success, account management, e-commerce, data analysis, business consulting, stakeholder management and experience supporting customer growth.