Food Service Supervisor – Tim Hortons, Kelowna, BC
Location: Kelowna, BC | Company: Tim Hortons
Tim Hortons is hiring a full-time Food Service Supervisor for its restaurant at 1901 Harvey Avenue in Kelowna, British Columbia. This operational leadership position focuses on supervising team members, maintaining restaurant standards and supporting excellent guest service throughout each shift.
The Food Service Supervisor provides hands-on direction during scheduled shifts rather than working in a primarily administrative role. Responsibilities cover customer service, team leadership, food safety, cash procedures, product availability, cleanliness and day-to-day operational efficiency.
About This Food Service Supervisor Position
The supervisor is responsible for directing team member activities during assigned shifts and helping ensure Tim Hortons standards for people, products, cleanliness and customer service are consistently maintained. The role requires visible leadership on the restaurant floor and regular involvement in daily operations.
This is a full-time position averaging approximately 40 hours per week. The successful candidate is expected to be available any day of the week and comfortable supporting different areas of the restaurant when additional coverage is needed.
Key Areas of Responsibility
Food Service Supervisors balance guest service, employee leadership and operational responsibilities throughout their scheduled shifts.
Guest Service Leadership
Lead by example, respond to guests promptly and professionally, and help resolve customer concerns in a positive and timely manner.
Team Supervision
Provide clear direction to employees, encourage strong performance and address issues that require immediate attention during the shift.
Shift Operations
Supervise primary and secondary duties, use positioning tools and pre-rush checklists, and help maintain efficient restaurant operations.
Cash and Documentation
Complete shift cash procedures and required operational records, including documentation related to waste and other shift activities.
Food Safety and Compliance
Help ensure restaurant activities comply with food safety, security, health and safety, employment standards and applicable policies.
Restaurant Readiness
Monitor product displays, packaging, cleanliness and staffing coverage so the restaurant remains prepared for guest demand.
Leading a Shift in Kelowna
This opportunity is located at 1901 Harvey Avenue in Kelowna. Supervisors are expected to remain actively involved in restaurant operations, including supporting employees in different work areas during busy periods and ensuring appropriate staffing coverage whenever possible.
The position also involves monitoring workplace conditions and reporting unsafe acts or situations to store management. Supervisors help reinforce restaurant policies covering areas such as cash handling, breaks, food safety and accident or illness procedures.
Skills That May Help Candidates Succeed
The employer is seeking candidates with restaurant experience, strong communication abilities and the capacity to maintain operational standards in an active quick-service environment.
Previous supervisory experience is considered an asset and can help candidates provide effective direction to restaurant employees.
At least six months of previous restaurant experience is required for this position.
Strong interpersonal and communication skills help supervisors guide employees and respond effectively to guest needs.
The ability to consistently follow operating procedures and restaurant policies is important for maintaining standards.
Supervisors should be able to remain effective while managing multiple priorities in a fast-paced restaurant environment.
Requirements and Working Conditions
Applicants must be at least 18 years old and have a minimum of six months of previous restaurant experience. Thorough knowledge of Tim Hortons products and procedures is expected, while current approved food safety training such as Advanced.fst or ServeSafe is listed as an asset.
The position requires standing for the entire shift and lifting up to 30 pounds. Employees may also experience frequent exposure to refrigerated or below-freezing areas as well as high temperatures around ovens and other restaurant equipment. Manual dexterity is regularly required when handling products, tools and equipment.
How to Apply
Candidates interested in the Food Service Supervisor position can review the full posting and submit an application through the official employer recruitment page. Applicants should ensure their restaurant experience, supervisory background and availability are accurately reflected in their application.
Joblyz is an independent employment information website and does not receive applications or participate in hiring decisions. Most Tim Hortons restaurants are independently owned and operated by franchisees, and the applicable restaurant employer manages the recruitment process.