Caseworker – Cencora, Multiple Locations, Canada
Location: Brampton, ON | Company: Cencora
Cencora is hiring a Caseworker for a full-time role available across multiple locations in Canada. This position supports patient care programs by coordinating case information, communicating with healthcare partners, and helping patients access prescribed therapies.
ABOUT THE JOB
The Caseworker role focuses on patient support, reimbursement coordination, documentation, and healthcare program administration. The successful candidate will work with patients, providers, insurers, and internal teams to manage cases accurately, support treatment access, and maintain a professional service experience throughout the patient journey.
KEY RESPONSIBILITIES
- Manage patient cases and support program enrollment activities.
- Communicate with patients, healthcare providers, payers, and internal teams.
- Review case details and coordinate reimbursement or coverage support when required.
- Maintain accurate records in patient management systems.
- Assist with benefit verification, follow-ups, and case status updates.
- Escalate complex cases or service issues to the appropriate team.
- Follow privacy, compliance, and program procedures in all patient-related work.
WHY WORK HERE?
Working at Cencora may include competitive compensation, paid training, wellness resources, collaborative healthcare teams, career development opportunities, and employee support programs depending on eligibility.
HOW TO APPLY FOR THIS POSITION
Interested applicants can submit their application directly through the official Cencora careers website using the button above.
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