CA-Senior Manager – Apple, Toronto, ON
Location: Toronto, ON | Company: Apple
Apple is hiring a CA-Senior Manager for a full-time retail leadership position at the Eaton Centre in Toronto, Ontario. This senior management opportunity focuses on leading teams, developing other managers and helping the store achieve customer experience, performance and operational goals.
The successful candidate will work closely with the Store Leader on business strategy, critical decisions and complex store challenges. The role combines people leadership, floor presence, operational planning, customer escalation management and responsibility for maintaining Apple’s standards across the store.
About This Apple Retail Leadership Role
The Senior Manager will lead a team that includes other managers and will help employees achieve both performance and professional development goals. Apple expects the successful candidate to maintain an active presence throughout the store, interacting directly with customers and team members while demonstrating effective leadership behaviours.
The position also supports the Store Leader in defining and executing business priorities. Although the Senior Manager may lead specific areas of the customer or employee experience, the role requires a broad understanding of the entire store and the ability to identify, analyze and resolve complex operational challenges.
Key Areas of Responsibility
The CA-Senior Manager will be responsible for leadership development, store performance and operational execution while supporting a positive experience for customers and employees.
Team Leadership
Lead managers and team members, empower employees to learn and grow and help individuals achieve performance and development goals.
Talent Development
Support recruiting, training, coaching, development and retention activities that help Apple maintain a diverse and high-performing retail team.
Floor Leadership
Interact directly with customers and employees throughout the store, model effective leadership and help ensure business priorities are executed.
Operational Strategy
Establish, plan and execute operational strategies for assigned functional areas while contributing to broader store performance goals.
Escalation Management
Address customer and team member concerns and involve Store Leadership, People partners or other business teams when appropriate.
Policy and Asset Protection
Maintain Apple policies and procedures while protecting confidential business, customer, employee and financial information and other company assets.
Store Performance and Leadership Development
The Senior Manager will help create an environment where employees understand store goals and have the support needed to deliver strong customer experiences. This requires clear communication, consistent follow-through and the ability to adjust priorities when business conditions change.
A major part of the position is developing other leaders. The successful candidate will coach managers, provide meaningful feedback and help them navigate performance challenges, difficult conversations and changing operational demands while maintaining trust and accountability.
Skills That May Help Candidates Succeed
This opportunity may suit an experienced retail leader who can balance people development, customer experience and business performance while making sound decisions in a fast-paced environment.
The ability to lead managers and employees, establish clear expectations and create an environment where teams can perform and develop effectively.
Experience developing others through practical guidance, feedback, recognition and support during challenging situations.
The ability to make timely and sound decisions using questions, analytics, experience and professional judgement.
Strong communication skills and the ability to adapt messages effectively for team members, managers, customers and senior leaders.
The ability to organize work, manage competing priorities and maintain focus on the activities that have the greatest impact on store performance.
Qualifications, Schedule and Compensation
Apple requires at least three years of leadership experience in retail, sales or a related field. Candidates must be proficient in written and spoken English for this Toronto position and available to work according to business needs, including nights, weekends and public holidays.
The position is scheduled for 40 hours per week. Apple lists an annual base salary range of $108,400 to $181,000 CAD, with actual compensation depending on skills, qualifications, experience and location. Eligible employees may also receive medical and dental coverage, retirement benefits, product discounts, education reimbursement, stock program opportunities and potential bonuses, commissions or relocation support.
How to Apply
Interested candidates should submit a resume through Apple’s official careers website. Application materials should highlight retail leadership experience, responsibility for developing managers, operational strategy and examples of improving team performance or customer experience.
The official posting does not provide an application deadline. Candidates should apply while the existing opportunity remains active. Joblyz does not collect applications or participate in Apple’s hiring decisions.