Shift Leader – Mark’s, London, ON
Location: London, ON | Company: Canadian Tire
Mark’s is hiring a part-time Shift Leader in London, Ontario, to support customer service, employee coaching, store presentation and daily retail operations.
This intermediate-level opportunity may suit candidates with previous retail and mentoring experience who are ready to take on additional responsibility. The position combines hands-on customer assistance with shift oversight, task coordination and support for store performance goals.
About This Mark’s Leadership Position
The Shift Leader helps create a positive shopping experience while acting as a role model for other store employees. The successful candidate will assist customers, support team development and help keep the London store organized during assigned shifts.
This position also provides operational coverage when a member of management is not immediately available. Shift Leaders may be trusted with opening or closing responsibilities, key-holding duties and the coordination of important sales-floor tasks.
Key Areas of Responsibility
The role combines employee support, customer service and practical retail operations. Shift Leaders are expected to provide clear direction while remaining actively involved in the work taking place throughout the store.
Customer Experience
Assist shoppers and help the store team deliver welcoming, efficient and knowledgeable customer service.
Employee Coaching
Provide mentoring, practical guidance and constructive feedback to support employee development.
Shift Oversight
Help coordinate store activity and respond to operational priorities during assigned shifts.
Opening and Closing
Support key-holding, store opening, closing and other responsibilities when management is absent.
Merchandise Standards
Oversee restocking, seasonal changes, inventory activity, pricing, signing and store cleanliness.
Performance Support
Help the team maintain service standards and work toward departmental and store performance targets.
Leading a Retail Shift at Mark’s
A retail Shift Leader needs to balance leadership responsibilities with direct participation in daily store work. During busy periods, this may involve assisting customers, answering employee questions and helping prioritize the most urgent tasks.
During quieter periods, attention may move toward restocking, pricing, inventory, seasonal merchandising or preparation for opening and closing. Strong organization helps ensure that responsibilities are completed without reducing the quality of customer service.
Skills That May Help Candidates Succeed
The official posting asks for previous retail experience and experience acting as a mentor or coach. Candidates should also demonstrate strong attention to detail, organization and the ability to communicate effectively with both customers and employees.
Useful for understanding customer expectations, sales-floor routines and common store priorities.
Important for providing guidance, feedback and practical support to other team members.
Helpful when coordinating daily tasks, maintaining standards and responding to changing priorities.
Needed when overseeing pricing, signing, inventory, opening procedures and closing responsibilities.
Valuable when assisting customers, coaching employees and communicating expectations clearly.
Qualifications and Employment Details
The employer identifies this as an intermediate-level, part-time position. Applicants should have at least six months of retail experience and a minimum of six months of experience working as a mentor or coach.
The posting also highlights strong organizational, communication and interpersonal skills. This is an on-location opportunity in London, and applicants should review the official listing for current scheduling, availability and store-specific expectations.
Compensation and Benefits
The official posting provides an hourly hiring range of $18.60 to $22.00. Final compensation may depend on experience, job-related knowledge, skills, store size, market conditions, internal equity and other role-specific factors.
The employer also lists comprehensive benefits and retirement programs, performance incentives, career growth opportunities, product discounts and additional workplace perks. Eligibility for specific programs may depend on employment status and company requirements.
How to Apply
Job seekers interested in this Mark’s Shift Leader position should review the complete posting and apply through the official Canadian Tire careers website. Joblyz is an independent employment information platform and does not receive applications for this role.
Before applying, candidates should prepare an application that highlights their retail experience, employee mentoring background, customer service ability, organizational skills and readiness to support opening, closing and shift-management responsibilities.