Retail Customer Advisor Lead (Hard Goods) – Sport Chek, Calgary, AB
Location: Calgary, AB | Company: Canadian Tire
Sport Chek is hiring a full-time Retail Customer Advisor Lead for its hard goods department in Calgary, Alberta, to support customer service, sales-floor execution, employee guidance and daily departmental operations.
This intermediate-level retail position may suit candidates with previous store experience who are ready to take on additional responsibility. The role combines hands-on customer service with shift leadership, merchandising oversight and support for the store management team.
About This Sport Chek Leadership Role
The Retail Customer Advisor Lead helps coordinate daily activity within the hard goods department. At Sport Chek, hard goods may include equipment and products connected to sports, fitness and outdoor activities rather than clothing or footwear.
Based in Calgary, the successful candidate will work directly with customers and employees while helping the department remain organized, properly stocked and prepared to meet sales goals. The role may also involve supporting other areas of the store when operational needs change.
Key Areas of Responsibility
This position combines sales-floor leadership with practical retail duties. The Advisor Lead is expected to set a positive example, support daily priorities and help team members deliver a consistent customer experience.
Team Leadership
Set an example for store employees by demonstrating active selling behaviours, product knowledge and helpful customer service.
Merchandising Oversight
Support visual merchandising, pricing, restocking, seasonal changes, inventory activity and in-store signing.
Daily Task Coordination
Help organize department priorities and ensure important store tasks are completed during the shift.
Customer Service
Assist shoppers, understand their needs and provide useful guidance about sporting goods and related products.
Shift Support
Help manage store operations when members of the management team are not immediately available.
Sales Performance
Support daily sales objectives and promote company programs, customer loyalty initiatives and acquisition activities.
Working in the Hard Goods Department
Hard goods retail requires product curiosity and the ability to help customers compare equipment for different activities. Shoppers may need guidance based on experience level, intended use, product features or budget, so employees should be prepared to ask questions and explain options clearly.
As a department lead, the successful candidate will also help maintain presentation standards and ensure products are available where customers expect to find them. This creates a role that combines customer interaction, merchandising and team coordination throughout the day.
Skills That May Help Candidates Succeed
The official posting asks for at least six months of retail experience and identifies previous employee training or mentoring experience as useful. Candidates should also demonstrate clear communication, planning ability and a strong interest in sports or an active lifestyle.
Useful for understanding customer service expectations, sales-floor routines and day-to-day store operations.
Important for helping team members improve active selling behaviours, product knowledge and service delivery.
Helpful when organizing priorities, assigning tasks and keeping the department prepared for customer demand.
Needed when providing direction to employees, assisting customers and coordinating with store management.
Valuable for learning about sporting goods and providing more relevant recommendations to customers.
Qualifications and Employment Details
The posting identifies this as an intermediate-level, full-time position. Candidates should have at least six months of retail experience, demonstrate the ability to plan daily departmental activity and be comfortable training or mentoring other employees.
The employer also highlights strong interpersonal and communication skills, along with a passion for active and healthy living. This is an on-location position in Calgary, and applicants should review the official listing for current scheduling and availability expectations.
Compensation and Benefits
The official posting provides an hourly hiring range of $16.00 to $22.00. Final compensation may depend on experience, job-related knowledge, skills, store size, market conditions, internal equity and other role-specific factors.
The employer also lists comprehensive benefits and retirement programs, performance incentives, career growth opportunities, product discounts and additional workplace perks. Eligibility may vary depending on employment conditions and applicable company policies.
How to Apply
Job seekers interested in this Sport Chek Retail Customer Advisor Lead position should review the complete posting and apply through the official Canadian Tire careers website. Joblyz is an independent employment information platform and does not receive applications for this role.
Before applying, candidates should prepare an application that highlights their retail experience, customer service skills, employee coaching ability, merchandising knowledge and interest in sporting goods or active living.