Assistant Store Manager – Dollarama, Ottawa, ON

Dollarama is seeking experienced and motivated Assistant Store Managers to join our team in Ottawa, Ontario. This full-time permanent position is ideal for individuals who have a passion for retail operations, possess strong leadership skills, and are committed to providing exceptional customer service.

As an Assistant Store Manager, you will play a crucial role in supporting the Store Manager, overseeing store operations, and ensuring the smooth functioning of the store.

About the Job

In this role, you will be responsible for various tasks within the store, including managing staff, ensuring compliance with company policies, and maintaining store standards. You will work closely with the Store Manager to ensure that the store operates efficiently and that customers receive prompt and courteous service.

Your day-to-day activities will involve leading by example, addressing customer inquiries, and ensuring compliance with company policies, requiring strong organizational and interpersonal skills. You will also be trained to follow all safety protocols to maintain a secure working environment.

Key Responsibilities for the Assistant Store Manager

As an Assistant Store Manager, you will be entrusted with tasks that are vital to the smooth operation of the store. Your responsibilities will include:

• Assisting the Store Manager in overseeing daily store operations, ensuring efficiency and effectiveness.
• Supervising and supporting store associates, providing guidance and support.
• Managing store merchandising, including shelf stocking and boxing/unboxing daily shipments.
• Ensuring excellent customer service standards are met, addressing customer complaints and resolving issues promptly.
• Conducting Manager on Duty (MOD) tasks, ensuring daily breaks, time, and attendance are managed.
• Implementing and maintaining visual merchandising standards based on company strategy.
• Ensuring store safety and cleanliness standards are met and contributing to their maintenance.
• Performing cash management, store opening and closing duties as needed.
• Participating in the inventory process and employee training.

Minimum Qualifications for the Assistant Store Manager

To be successful in this role, candidates should meet the following qualifications:

• Minimum of two (2) years of experience in the retail industry.
• Experience in team management.
• Ambition to progress within the company.
• Flexible availability, including evenings and weekends, based on store operational needs.
• Proven ability to efficiently organize time and manage priorities.
• Good leadership and communication skills.
• Ability to work in a dynamic and fast-paced environment.

Preferred Qualifications for the Assistant Store Manager

While not required, these qualifications are a strong asset:

• Experience with inventory management systems.
• Familiarity with point-of-sale systems and cash handling procedures.
• Bilingualism, particularly in English and French, is considered an asset.

Benefits of Working at Dollarama

Dollarama supports your development and well-being through a variety of benefits:

• Competitive hourly wage, with opportunities for wage increases based on performance.
• Weekly pay, providing timely compensation for your work.
• Paid vacation and birthday leave, recognizing your need for rest and celebration.
• Retirement plan, helping you plan for your future.
• Opportunities for career growth, with a focus on internal promotion and development.

How to Apply for the Assistant Store Manager

If you have strong leadership skills and a passion for delivering excellent customer experiences, apply today for the Assistant Store Manager position at our Ottawa, ON location.

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