Service Shop Technician Lead – Sport Chek, Calgary, AB
Location: Calgary, AB | Company: Canadian Tire
Sport Chek is hiring a full-time Service Shop Technician Lead in Calgary, Alberta, to support customer service, product servicing, shop organization and the daily operation of its technical service department.
This intermediate-level retail position may suit candidates who are mechanically inclined, enjoy repairing sports equipment and have previous experience in a bike shop, ski service department or similar technical environment. The role combines hands-on repair work with customer support and team leadership.
About This Sport Chek Service Shop Role
The Service Shop Technician Lead is responsible for helping maintain a reliable and customer-focused repair department. Customers may visit the shop for bicycle servicing, ski or snowboard preparation, equipment adjustments and other maintenance needs connected to their preferred activities.
Based in Calgary, this position requires someone who can work carefully with tools and sporting equipment while also explaining service needs clearly to customers. The lead technician helps ensure that repairs are completed according to Sport Chek standards and that the shop remains organized and ready for daily operations.
Key Areas of Responsibility
The position combines technical servicing, shop coordination and direct customer assistance. Accuracy matters because customers rely on properly maintained equipment for comfort, performance and safe participation in sports and outdoor activities.
Customer Service
Speak with customers about equipment concerns, explain available services and help create a positive repair experience.
Technical Repairs
Complete service work on bicycles, skis, snowboards and related sporting equipment according to shop standards.
Bike Maintenance
Perform tasks such as adjustments, tune-ups, crank arm replacement, chain checks and other common bicycle repairs.
Ski and Snowboard Service
Support mounting, waxing and tuning services to help prepare winter equipment for customer use.
Tool and Shop Safety
Keep tools properly stored and maintained while following safe working practices throughout the service area.
Team Performance
Support colleagues and contribute to service quality, customer satisfaction and departmental performance targets.
Working in a Sports Equipment Service Shop
A technical service shop is different from a standard sales-floor department. Customers may arrive with equipment that is damaged, worn, incorrectly adjusted or in need of seasonal preparation. The technician must inspect each item carefully and determine the appropriate service before beginning the work.
The position requires both practical skill and good judgement. A technician should be comfortable explaining what can be repaired, what maintenance may be recommended and how long a service may take. Clear communication helps customers understand the work being completed and builds confidence in the store’s technical support.
Skills That May Help Candidates Succeed
The official posting highlights mechanical ability, previous shop experience and an interest in fixing and repairing equipment. Candidates should also be comfortable balancing technical tasks with customer conversations and the changing priorities of a retail service department.
Important for inspecting equipment, identifying service needs and completing repairs with care and accuracy.
Useful for completing adjustments, component replacement and general bicycle maintenance tasks.
Helpful when mounting, waxing, tuning and preparing winter sports equipment for customers.
Needed when discussing equipment concerns, explaining repair options and providing service updates.
Valuable for maintaining tools, keeping the shop orderly and following proper service procedures.
Qualifications and Employment Details
The employer identifies this as an intermediate-level, full-time position. Candidates should be mechanically inclined and enjoy working with sporting equipment. Previous experience in a bike shop, bicycle repair environment or ski and snowboard service department is listed as a required qualification.
The educational requirement is high school education or current enrolment in high school. The posting also emphasizes enthusiasm for sports and active living, along with the ability to inspire customers and colleagues to participate in physical activities.
Compensation and Benefits
The official posting provides an hourly hiring range of $16.00 to $26.00. The final rate may depend on experience, job-related knowledge, technical ability, store size, market conditions, internal equity and other role-specific considerations.
The employer also lists comprehensive benefits and retirement programs, performance incentives, career growth opportunities, product discounts and additional workplace perks. Eligibility for specific programs may depend on employment conditions and applicable company policies.
How to Apply
Job seekers interested in this Sport Chek Service Shop Technician Lead position should review the complete posting and apply through the official Canadian Tire careers website. Joblyz is an independent employment information platform and does not receive applications for this role.
Before applying, candidates should prepare an application that highlights their mechanical ability, bike repair experience, ski or snowboard servicing knowledge, customer service skills and comfort working with tools in a retail service environment.