Manager Operations, In-Terminal Operations – Air Canada, Vancouver, BC
Location: Vancouver, BC | Company: Air Canada
Air Canada is hiring a Manager Operations, In-Terminal Operations in Vancouver, British Columbia, for a leadership role focused on airport terminal performance, passenger connections, operational standards and front-line coordination.
This position is suited for candidates with experience in aviation operations, people management, airport processes and customer service delivery. The role supports safe, efficient and reliable terminal activity while helping teams improve the passenger experience at one of Air Canada’s key airport locations.
About This Airport Operations Role
The Manager Operations, In-Terminal Operations position supports the daily management of Air Canada’s terminal activity in Vancouver. This may include overseeing operational performance, supporting front-line teams, reviewing service standards and helping ensure that passengers move through the airport as smoothly as possible.
In-terminal operations require strong coordination because passenger flow, baggage movement, connection timelines, staffing, safety requirements and customer service all interact throughout the day. Candidates should be comfortable leading teams in a busy aviation environment where priorities can change quickly.
Key Areas of Responsibility
This role may involve operational leadership, service monitoring, team development and process improvement. A successful candidate should be able to support daily airport activity while keeping safety, reliability and customer experience in focus.
Terminal Operations
Support day-to-day airport terminal activity, including passenger movement, connection flow and service delivery.
Team Leadership
Provide guidance, coaching and operational direction to employees supporting terminal and customer processes.
Performance Standards
Monitor operational results, service expectations and airport processes to support continuous improvement.
Safety Awareness
Help maintain safe working practices and ensure teams follow applicable procedures and requirements.
Connection Management
Support passenger connection performance by coordinating with teams involved in baggage, flights and customer flow.
Stakeholder Coordination
Work with internal departments, airport partners and operational contacts to resolve issues and improve service.
Working in Vancouver Airport Operations
Airport operations management requires quick judgement, clear communication and the ability to stay organized under pressure. Managers in this environment may need to respond to changing flight activity, service interruptions, staffing needs and operational priorities throughout the day.
Because this role is based in Vancouver, candidates should expect a busy airport setting with high passenger volumes and a strong focus on connection reliability. The position may suit someone who can balance operational detail with people leadership and customer-focused decision-making.
Skills That May Help Candidates Succeed
Applicants with experience in airport operations, airline management, customer service leadership or operational planning may be well matched for this position. Strong analytical ability and a calm approach to problem-solving can also be important in a terminal operations role.
Useful for overseeing daily terminal activity, service standards and airport process performance.
Important for coaching employees, supporting development and maintaining team accountability.
Helpful when reviewing operational data, identifying gaps and supporting performance improvements.
Valuable for improving passenger experience and supporting smooth movement through the terminal.
Needed when responding to irregular operations, changing priorities and time-sensitive airport situations.
Who This Position May Suit
This Air Canada role may be a strong fit for candidates who enjoy leading teams in a fast-moving aviation environment. It may also suit professionals who understand how operational planning, safety practices and customer service standards work together inside an airport terminal.
The official posting refers to strong analytical, organizational and planning skills, along with experience in passenger and ramp operations. Applicants should review the full posting carefully to confirm current requirements, work conditions and expectations before applying.
How to Apply
Job seekers interested in this Air Canada Manager Operations, In-Terminal Operations position should review the full posting and apply directly through Air Canada’s official careers website. Joblyz is an independent employment information platform and does not receive applications for this role.
Before applying, candidates should prepare an application that reflects their experience in airport operations, team leadership, passenger service, operational performance, safety awareness and aviation coordination.